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Free Level 1 Customer Service Training in Corby – Corby Learning Centre

CostFREE
Duration5 hours
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modePart-time
AttendanceDaytime
Awarding bodyVTCT awarding body
Apply now →

About this course

Free Level 1 Customer Service Course in Corby. Classes run at Corby Learning Centre, part-time during the day. The course takes around 5 hours in total, so it fits around other commitments. You'll cover the principles of customer service, including how to communicate with customers and handle their needs professionally. This free customer service course for adults is a practical starting point if you're building experience in a customer-facing role. You'll have an initial assessment to confirm the level is right for you.

Who this course is for

Course Summary can be found on the course page of the website

Entry requirements

Entry requirements can be found on the course page of the website

What you will learn

  • You'll understand what good customer service looks like and why it matters.
  • You'll learn how to communicate clearly and professionally with customers.
  • You'll explore how to handle customer queries and complaints.
  • You'll identify the importance of a positive attitude in customer-facing work.
  • You'll recognise how your behaviour affects the customer experience.

How you will learn

You'll learn through classroom-based sessions at Corby Learning Centre. Assessment is through written questions or short tasks that test your understanding of customer service principles. There are no exams. Your tutor will guide you through the material and check your progress as you go.

What you will need to bring

The centre will provide most materials. Corby Learning Centre will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling queries and supporting customers day to day
  • Retail Assistant: serving customers on the shop floor
  • Receptionist: first point of contact in offices or health settings
  • Call Centre Agent: taking inbound calls and resolving customer issues
  • Sales Assistant: helping customers find products and complete purchases

What you could study next

Once you have your Level 1 customer service qualification, you could move on to a Level 2 Certificate or Diploma in Customer Service, which goes deeper into complaint handling, customer loyalty, and service improvement. From there, a Level 3 qualification in Customer Service or Business Administration can open doors to team leader and supervisory roles.

Apply on bedfordcollegegroup.ac.uk →
Apply now →

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