Free Level 1 Customer Service Training in Corby – Workpays Corby
CostFREE
Duration49 hours
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding body
About this course
Free Level 1 Customer Service Award Course in Corby. Classes run at Workpays Corby, daytime and flexible to fit around you. The course covers the knowledge and understanding needed to work in customer service, including the types of roles available and how to work effectively in that environment. You'll explore what customer service jobs involve day to day. The course takes around 49 hours in total. You'll need a good understanding of English at Level 1, though you don't need a formal qualification to prove it.
Who this course is for
This course is designed for people looking to work in a customer service role. It will give you knowledge and understanding required to work in customer service as well as exploring the types of jobs and tasks included within the role and how to work effectively within this environment.
Entry requirements
A desire to work within the customer service industry in the future is important. You will require a good understanding of English at Level 1, however holding a valid qualification is not essential.
What you will learn
You'll understand what customer service roles involve and the tasks they include.
You'll learn how to communicate effectively with customers.
You'll explore how to work well within a customer service environment.
You'll develop knowledge of the standards and behaviours expected in customer-facing work.
You'll understand how to handle customer needs and respond appropriately.
How you will learn
You'll learn through classroom-based sessions at Workpays Corby. The course is delivered flexibly during the day. Assessment is through written assignments and tasks that test your knowledge and understanding of customer service principles. There are no exams. Your work is assessed against the Pearson Edexcel BTEC standard for this Award.
What you will need to bring
The centre will provide most materials. Workpays Corby will confirm anything else you need before you start.
Where next
Jobs you could do
Customer service advisor. Handle customer queries in a contact centre or shop.
Retail assistant. Serve customers and support the shop floor.
Receptionist. First point of contact in an office or business.
Call centre agent. Answer and resolve customer calls.
Sales assistant. Support customers and process transactions in store.
What you could study next
Level 2 Certificate in Customer Service. Builds on this Award and goes deeper into customer service skills and practice.
Level 2 Diploma in Business Administration. Opens roles in office and admin environments where customer contact is part of the job.
Functional Skills English Level 2. Strengthens your written and spoken English, which many employers ask for at interview.
