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Free Level 1 Customer Service Training in Leicester – Workpays Leicester

CostFREE
Duration49 hours
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding bodyPearson Edexcel awarding body

About this course

Free Level 1 Customer Service Award Course in Leicester. Classes run at Workpays Leicester, daytime, with flexible study to fit around you. You'll build the knowledge needed to work in a customer service role, covering how customer service works, the types of tasks involved, and how to work effectively in that environment. The course takes around 49 hours in total. You'll have an initial assessment to confirm this is the right level for you. Workpays Leicester will use it to plan your learning.

Who this course is for

This course is designed for people looking to work in a customer service role. It will give you knowledge and understanding required to work in customer service as well as exploring the types of jobs and tasks included within the role and how to work effectively within this environment.

Entry requirements

A desire to work within the customer service industry in the future is important. You will require a good understanding of English at Level 1, however holding a valid qualification is not essential.

What you will learn

  • You'll explore the principles of customer service and why they matter.
  • You'll learn about the different roles and tasks within customer service work.
  • You'll understand how to communicate effectively with customers.
  • You'll discover how to handle customer queries and complaints professionally.
  • You'll learn how to work as part of a customer service team.
  • You'll understand what employers expect from customer service staff.

How you will learn

You'll learn through classroom sessions at Workpays Leicester. The course is delivered flexibly during the day. Assessment is through written assignments and knowledge checks based on what you've covered in class. No exams are required. Your tutor will guide you through each topic and support you with your assignments.

What you will need to bring

The centre will provide most materials. Workpays Leicester will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor, handling enquiries by phone, email, or in person.
  • Retail Assistant, serving customers on the shop floor or at the till.
  • Call Centre Agent, responding to customer calls and resolving issues.
  • Receptionist, welcoming visitors and managing front-of-house queries.
  • Sales Assistant, supporting customers and processing transactions.
  • Customer Support Representative, helping customers online or by phone.

What you could study next

Once you've completed this Level 1 Award, you could move on to a Level 2 Certificate or Diploma in Customer Service, which goes deeper into service delivery and complaint handling. From there, a Level 3 qualification in Customer Service or Business Administration could open doors to team leader and supervisory roles. Some learners also progress into apprenticeships in customer service or business.

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