Free Level 1 Customer Service Training in Hinckley
CostFREE
Duration49 hours
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding body
About this course
Free Level 1 Customer Service Award Course in Hinckley. Classes run at Workpays Hinckley, daytime, with flexible attendance to fit around you. The course covers the knowledge and skills needed to work in a customer service role, including the types of tasks involved and how to work effectively in that environment. You'll need a good understanding of English at Level 1, though you don't need a formal qualification to prove it. The course runs for 49 hours in total.
Who this course is for
This course is designed for people looking to work in a customer service role. It will give you knowledge and understanding required to work in customer service as well as exploring the types of jobs and tasks included within the role and how to work effectively within this environment.
Entry requirements
A desire to work within the customer service industry in the future is important. You will require a good understanding of English at Level 1, however holding a valid qualification is not essential.
What you will learn
You'll learn what customer service roles involve and what employers expect day to day.
You'll explore how to communicate clearly and professionally with customers.
You'll understand how to handle customer queries and complaints effectively.
You'll learn how to work as part of a team in a customer-facing environment.
You'll develop an understanding of the standards and behaviours that matter in customer service work.
How you will learn
You'll study in a classroom at Workpays Hinckley, with flexible daytime attendance. Learning is delivered through taught sessions covering the principles of customer service. Assessment is based on the Pearson Edexcel BTEC framework, which uses assignments and knowledge-based tasks rather than exams. Your tutor will guide you through each topic and support you with your assessments.
What you will need to bring
The centre will provide most materials. Workpays Hinckley will confirm anything else you need before you start.
Where next
Jobs you could do
Customer service advisor, handling queries in a contact centre or shop
Retail assistant, serving customers on the shop floor
Receptionist, welcoming visitors and managing enquiries
Call centre agent, supporting customers by phone or online
Sales assistant, helping customers find products and complete purchases
What you could study next
Level 2 Certificate in Customer Service, a natural next step that goes deeper into customer service skills and is recognised by more employers.
Level 2 Diploma in Business Administration, useful if you want to move into office or admin roles alongside customer-facing work.
Functional Skills English Level 2, worth considering if you want a qualification that meets the GCSE English equivalent standard many employers ask for.
