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Free Customer Service Training in Leicester

CostFREE
Duration6 months
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modeFull-time
AttendanceDaytime
Awarding bodyHighfield Awarding Body awarding body
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About this course

Free Customer Service Course in Leicester. Classes run at Juniper Training Leicester, full-time during the day. This free customer service course for adults has no entry requirements, so you can start without any previous qualifications. Over 6 months, you'll build the skills and knowledge employers look for in a customer service role. The course combines classroom lessons with a work experience placement, so you can apply what you learn in a real working environment. You'll also get careers advice to help you plan your next steps.

Who this course is for

This course is aimed at learners who want to pursue a career in customer service. Through a combination of face-to-face taughts lessons and a work experience placement, learners are able to develop key skills, knowledge and behaviours required to become a successful customer service assistant, and then apply these in a real life working environment.

Learners will also recieve career information advice and guidance informing them about careers available in the industry. This will include attending employer talks and visiting workplaces for taster days.

Entry requirements

No entry requirements

What you will learn

  • You'll develop communication skills for handling customer enquiries face to face, by phone, and in writing.
  • You'll learn how to deal with customer complaints and difficult situations professionally.
  • You'll understand what good customer service looks like and why it matters to a business.
  • You'll practise the behaviours and attitudes employers expect in a customer-facing role.
  • You'll apply your skills during a work experience placement in a real working environment.
  • You'll receive careers information and guidance about roles available in the customer service industry.

How you will learn

You'll learn through face-to-face taught lessons in the classroom at Juniper Training Leicester. Alongside classroom study, you'll complete a work experience placement where you apply your skills in a working environment. Assessment is based on the knowledge, skills, and behaviours you demonstrate throughout the course.

What you will need to bring

The centre will provide most materials. Juniper Training Leicester will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor. Handle enquiries and support customers day to day.
  • Retail Sales Assistant. Serve customers and process transactions in a shop.
  • Call Centre Agent. Manage inbound and outbound customer calls.
  • Receptionist. Welcome visitors and handle front-of-house queries.
  • Contact Centre Operative. Support customers across phone, email, and chat.
  • Sales Support Administrator. Assist a sales team with customer-facing tasks.

What you could study next

  • Level 3 Diploma in Customer Service. Deepens your knowledge and opens doors to supervisory and team leader roles.
  • Level 2 or 3 Business Administration Qualification. Broadens your skills if you want to move into office-based or administrative work.
  • Level 3 Team Leader or Supervisor Apprenticeship. A strong next step if you're ready to move into a management track.
Apply on junipertraining.co.uk →
Apply now →

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