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Free Customer Service Training in Derby

CostFREE
Duration6 months
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modeFull-time
AttendanceDaytime
Awarding bodyHighfield Awarding Body awarding body
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About this course

Free Customer Service Course in Derby. Classes run at Juniper Training Derby, full-time during the day. There are no entry requirements, so you can start without any previous qualifications. The course runs over 6 months and combines classroom lessons with a work experience placement. You'll develop the skills, knowledge, and behaviours needed to work in customer service, and practise them in a real working environment. You'll also get careers advice about roles available in the industry. A free customer service course for adults looking to take a focused, full-time route into the sector.

Who this course is for

This course is aimed at learners who want to pursue a career in customer service. Through a combination of face-to-face taughts lessons and a work experience placement, learners are able to develop key skills, knowledge and behaviours required to become a successful customer service assistant, and then apply these in a real life working environment.

Learners will also recieve career information advice and guidance informing them about careers available in the industry. This will include attending employer talks and visiting workplaces for taster days.

Entry requirements

No entry requirements

What you will learn

  • You'll learn how to communicate clearly and professionally with customers.
  • You'll develop skills in handling customer queries, complaints, and requests.
  • You'll understand how to meet customer needs and exceed their expectations.
  • You'll learn how to work as part of a customer service team.
  • You'll apply your skills during a work experience placement in a real workplace.
  • You'll receive careers advice about roles available in the customer service industry.

How you will learn

You'll learn through face-to-face taught lessons in the classroom at Juniper Training Derby. Alongside classroom study, you'll complete a work experience placement where you apply your skills in a working environment. Assessment is based on the knowledge, skills, and behaviours you demonstrate across both settings. The centre will confirm the full assessment details before you start.

What you will need to bring

The centre will provide most materials. Juniper Training Derby will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor. Handle customer queries by phone, email, or in person.
  • Retail Sales Assistant. Support customers and process sales on the shop floor.
  • Call Centre Agent. Manage inbound and outbound customer calls.
  • Receptionist. First point of contact for visitors and callers.
  • Customer Support Representative. Resolve issues and provide product or service information.
  • Front of House Assistant. Welcome and assist customers in hospitality or leisure settings.

What you could study next

  • Level 3 Certificate or Diploma in Customer Service. Builds on your Level 2 knowledge and can support a move into supervisory or team leader roles.
  • Level 3 Team Leader or Supervisor Apprenticeship. Combines work and study for those moving into a management role.
  • Level 2 or 3 Business Administration Qualification. Broadens your skills if you want to work in an office or administrative environment.
Apply on junipertraining.co.uk →
Apply now →

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