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Free Customer Service Training in Chesterfield

CostFREE
Duration6 months
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modeFull-time
AttendanceDaytime
Awarding bodyHighfield Awarding Body awarding body
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About this course

Free Customer Service Course in Chesterfield. Classes run at Juniper Training Chesterfield, full-time during the day. There are no entry requirements, so you can apply whatever your background. The course runs for around 6 months and combines classroom lessons with a work experience placement. You'll develop the skills, knowledge, and behaviours needed to work in customer service, and practise them in a real working environment. You'll also get careers advice about roles available in the industry.

Who this course is for

This course is aimed at learners who want to pursue a career in customer service. Through a combination of face-to-face taughts lessons and a work experience placement, learners are able to develop key skills, knowledge and behaviours required to become a successful customer service assistant, and then apply these in a real life working environment.

Learners will also recieve career information advice and guidance informing them about careers available in the industry. This will include attending employer talks and visiting workplaces for taster days.

Entry requirements

No entry requirements

What you will learn

  • You'll learn how to communicate clearly and professionally with customers.
  • You'll develop skills in handling customer queries, complaints, and requests.
  • You'll understand how to meet customer needs and exceed their expectations.
  • You'll learn how to work as part of a team in a customer-facing environment.
  • You'll build knowledge of professional behaviours expected in customer service roles.
  • You'll apply your skills during a work experience placement in a real workplace.

How you will learn

You'll learn through face-to-face classroom lessons at the centre, combined with a work experience placement where you apply your skills in a working environment. Assessment is based on your knowledge and performance across both settings. The centre will guide you through what's required as you progress through the course.

What you will need to bring

The centre will provide most materials. Juniper Training Chesterfield will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor. Handle enquiries and support customers by phone, email, or in person.
  • Retail Sales Assistant. Assist customers on the shop floor and at the till.
  • Call Centre Agent. Manage inbound and outbound customer calls.
  • Receptionist. Greet visitors and manage front-of-house communications.
  • Client Services Assistant. Support account teams and respond to client needs.
  • Hospitality Assistant. Deliver customer-facing service in hotels, venues, or restaurants.

What you could study next

Once you have your Level 2 Customer Service Certificate, you could move on to a Level 3 Diploma in Customer Service to take on supervisory or team leader responsibilities. A Level 3 Business Administration Diploma is another option if you want to broaden into office and operations roles. Some learners also progress into apprenticeships in customer service or business at Level 3, combining work with further study.

Apply on junipertraining.co.uk →
Apply now →

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