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Free Level 2 Retail Operations Course Online – Academy Transformation Trust Further Education

CostFREE
Duration118 hours
LevelLevel 2
DeliveryOnline
StartFlexible
Awarding bodyNCFE awarding body
Apply now →

About this course

Free Level 2 Retail Operations Course. Study online at your own pace, fitting learning around your work and home life. The course takes around 118 hours in total. You'll cover the key areas of retail operations, from customer service and stock control to health and safety on the shop floor. No travel to a centre is needed, so it works well if you need flexibility. This is a free retail operations course for adults aged 19 or over who have been resident in the EU for at least three years.

Who this course is for

The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn, which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers.

As removing staff from the shop floor applies pressure to rotas, this training can be carried out in the learners own time via our tried and tested flexible learning approach.

This course is FREE for eligible learners. Please enquire further with us regarding the eligibility requirements.

Entry requirements

You must be 19+ at the beginning of the academic year to enrol on this course and be a resident within the EU for 3 years+.

What you will learn

  • You'll understand how retail businesses operate and what drives performance.
  • You'll learn how to deliver good customer service in a retail setting.
  • You'll explore stock handling, storage, and inventory processes.
  • You'll study health and safety responsibilities on the shop floor.
  • You'll learn how to process sales transactions and handle payments.
  • You'll understand how visual merchandising supports sales.

How you will learn

You study entirely online, working through course materials in your own time. Assessment is through written assignments and knowledge-based questions submitted online. There are no exams to sit in person. You complete work at a pace that suits you, with tutor support available throughout.

What you will need to bring

The centre will provide most materials. Academy Transformation Trust Further Education will confirm anything else you need before you start.

Where next

Jobs you could do

  • Retail sales assistant, serving customers and handling transactions
  • Stock room assistant, managing deliveries and inventory
  • Checkout operator, processing sales in a busy retail environment
  • Visual merchandiser, arranging displays to support sales
  • Team leader (retail), supervising a small shop floor team
  • Customer service advisor, handling queries in store or by phone

What you could study next

  • Level 3 Certificate in Retail Management: builds on your Level 2 retail operations qualification and prepares you for supervisory or management roles.
  • Level 2 NVQ Certificate in Retail Skills: a work-based qualification that demonstrates practical retail competence to employers.
  • Level 3 Diploma in Business Administration: useful if you want to move into head-office or buying roles within retail.
Apply on attfe.org.uk →
Apply now →

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