Free Level 2 Retail Operations Course in Carlisle. Classes run at PHX Training Carlisle, daytime, with flexible study to fit around you. The course covers customer service in retail, health, safety and security on retail premises, and how to improve store operations. It's designed to build the knowledge you need to work in the retail sector. You'll have an initial assessment to confirm this is the right level for you. The course takes around 2 weeks.
Who this course is for
The objective of this qualification is to support a role in the workplace or for learners who are looking to develop their knowledge and understanding to obtain employment within the sector. These include Understanding customer service in the retail sector, Understanding how a retail business maintains health, safety and security on its premises and Understanding how the effectiveness of store operations can be improved.
Entry requirements
A diagnosed learning need at this level from assessments and no previous qualifications in this area at the same/or higher level
What you will learn
You'll learn how to deliver good customer service in a retail setting.
You'll understand how retail businesses manage health, safety and security on their premises.
You'll explore how store operations can be made more effective.
You'll develop knowledge of how retail businesses are run day to day.
You'll understand your responsibilities as a retail employee.
How you will learn
You'll study in a classroom at PHX Training Carlisle, with flexible daytime attendance. Learning is knowledge-based and assessed through written assignments or workbooks that test your understanding of retail operations, customer service, and health and safety. There are no practical exams. Your tutor will guide you through each topic and support you with your assessments.
What you will need to bring
The centre will provide most materials. PHX Training Carlisle will confirm anything else you need before you start.
Where next
Jobs you could do
Sales assistant. Serving customers and managing stock on the shop floor.
Retail supervisor. Overseeing a team and supporting store operations.
Stockroom assistant. Receiving, organising and managing store inventory.
Customer service assistant. Handling queries and supporting shoppers in store.
Checkout operator. Processing sales and providing a positive customer experience.
Visual merchandiser. Arranging displays to support sales and store presentation.
What you could study next
Level 2 NVQ Certificate in Retail Skills. Adds a practical, work-based element to your retail knowledge and is recognised by employers.
Level 3 Diploma in Retail Management. A step up if you want to move into a supervisory or management role in retail.
Level 2 Functional Skills in English or Maths. Useful alongside your retail operations qualification if you want to strengthen your core skills for work.
