Free Level 1 Customer Service Training in Carlisle
CostFREE
Duration2 weeks
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding body
About this course
Free Level 1 Customer Service Course in Carlisle. Classes run at PHX Training Carlisle, daytime and flexible to fit around you. You'll build the underpinning knowledge needed to work in customer service roles, covering how to manage information and support events. The course takes around 2 weeks to complete. An initial assessment confirms this is the right level for you and helps plan your learning. Entry requires a diagnosed learning need at this level and no previous customer service qualification at the same level or above.
Who this course is for
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
Entry requirements
A diagnosed learning need at this level from assessments and no previous qualifications in this area at the same/or higher level
What you will learn
You'll learn how customer service works across different types of organisations.
You'll understand how to communicate effectively with customers.
You'll learn how to manage customer information accurately and responsibly.
You'll understand how to support the planning and running of events.
You'll learn how to deal with customer queries and requests professionally.
You'll understand the importance of following workplace procedures in a customer service role.
How you will learn
You'll learn through classroom-based sessions at PHX Training Carlisle. The course is delivered flexibly during the day. Assessment is through written assignments and knowledge-based tasks that test your understanding of customer service principles. There are no exams. Your tutor will guide you through each topic and give feedback on your work as you progress.
What you will need to bring
The centre will provide most materials. PHX Training Carlisle will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor, handling queries in a contact centre or shop
Retail Assistant, serving customers on the shop floor
Receptionist, welcoming visitors and managing enquiries
Call Centre Agent, responding to customer calls and requests
Admin Assistant, supporting teams with customer-facing tasks
Events Support Assistant, helping coordinate and run events
What you could study next
Level 2 Certificate in Customer Service, the natural next step to deepen your knowledge and strengthen your CV.
Level 2 Diploma in Customer Service, a broader qualification covering more complex customer service skills.
Level 2 Functional Skills in English or Maths, useful if you want to meet entry requirements for further training or employment.
