Free Level 2 Retail Operations Course in Morecambe
CostFREE
Duration2 weeks
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding body
About this course
Free Level 2 Retail Operations Course in Morecambe. Classes run at PHX Training Morecambe, daytime, and the course takes around 2 weeks. You'll cover customer service in retail, health, safety and security on retail premises, and how to improve store operations. An initial assessment confirms this is the right level for you and helps plan your learning. This free retail operations course for adults is open to those with a diagnosed learning need at this level and no previous qualifications in retail at the same level or above.
Who this course is for
The objective of this qualification is to support a role in the workplace or for learners who are looking to develop their knowledge and understanding to obtain employment within the sector. These include Understanding customer service in the retail sector, Understanding how a retail business maintains health, safety and security on its premises and Understanding how the effectiveness of store operations can be improved.
Entry requirements
A diagnosed learning need at this level from assessments and no previous qualifications in this area at the same/or higher level
What you will learn
You'll learn how to deliver good customer service in a retail setting.
You'll understand how retail businesses manage health, safety and security on their premises.
You'll explore ways to improve the effectiveness of store operations.
You'll develop knowledge of how a retail business runs day to day.
How you will learn
You'll study in a classroom at PHX Training Morecambe during the day. Learning is flexible and tutor-supported. Assessment is based on your understanding of the topics covered, using written tasks or knowledge-based activities linked to the three subject areas: customer service, health and safety, and store operations.
What you will need to bring
The centre will provide most materials. PHX Training Morecambe will confirm anything else you need before you start.
Where next
Jobs you could do
Sales assistant, serving customers and handling transactions on the shop floor.
Stock room assistant, managing deliveries, storage and stock rotation.
Retail supervisor, overseeing a team and daily store operations.
Customer service advisor, handling queries and complaints in a retail environment.
Visual merchandiser, arranging displays to support sales.
Checkout operator, processing payments and supporting customers at the till.
What you could study next
Level 2 Diploma in Retail Skills (NVQ) - a practical, work-based qualification that builds on this Certificate and is recognised for roles with more responsibility.
Level 3 Diploma in Retail Management - suited to those moving toward supervisory or management roles in retail.
Functional Skills English or Maths at Level 2 - useful alongside a retail operations qualification if you want to strengthen your core skills for employment.
