Free Level 2 Retail Operations Course in Blackpool
CostFREE
Duration2 weeks
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding body
About this course
Free Level 2 Retail Operations Course in Blackpool. Classes run at PHX Training Blackpool, daytime, with flexible study to fit around you. You'll need a diagnosed learning need at this level and no previous qualification in this area at the same or higher level. The course covers customer service in retail, health, safety and security on retail premises, and how to improve store operations. It typically takes 2 weeks to complete. A great starting point if you're building knowledge for a retail role.
Who this course is for
The objective of this qualification is to support a role in the workplace or for learners who are looking to develop their knowledge and understanding to obtain employment within the sector. These include Understanding customer service in the retail sector, Understanding how a retail business maintains health, safety and security on its premises and Understanding how the effectiveness of store operations can be improved.
Entry requirements
A diagnosed learning need at this level from assessments and no previous qualifications in this area at the same/or higher level
What you will learn
You'll learn how to deliver good customer service in a retail setting.
You'll understand how retail businesses manage health, safety and security on their premises.
You'll explore ways to improve the effectiveness of store operations.
You'll develop knowledge of how a retail business runs day to day.
How you will learn
You'll study in a classroom at PHX Training Blackpool, with flexible daytime attendance. Learning is knowledge-based, covering retail customer service, health and safety, and store operations. Assessment is through written assignments or workbooks that test your understanding of each topic area.
What you will need to bring
The centre will provide most materials. PHX Training Blackpool will confirm anything else you need before you start.
Where next
Jobs you could do
Sales assistant: serving customers and handling transactions on the shop floor.
Stock room assistant: managing deliveries, storage and stock rotation.
Retail supervisor: overseeing a team and day-to-day store operations.
Customer service advisor: handling queries and complaints in a retail environment.
Checkout operator: processing sales and supporting customers at the till.
Visual merchandiser: arranging displays to support sales in store.
What you could study next
Level 2 NVQ Certificate in Retail Skills: a practical, work-based qualification that builds on this knowledge with hands-on retail experience.
Level 3 Diploma in Retail Management: suitable if you want to move into a supervisory or management role in retail.
Functional Skills English or Maths at Level 2: useful alongside retail qualifications if employers ask for GCSE-equivalent English or maths.
