Free Level 2 Retail Operations Course in Barrow-in-Furness
CostFREE
Duration2 weeks
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding body
About this course
Free Level 2 Retail Operations Course in Barrow-in-Furness. Classes run at PHX Training Barrow, daytime, and the course takes around 2 weeks. You'll study customer service in retail, health, safety and security on retail premises, and how to improve store operations. An initial assessment confirms this is the right level for you and that you have no previous qualification in this area at the same level or higher.
Who this course is for
The objective of this qualification is to support a role in the workplace or for learners who are looking to develop their knowledge and understanding to obtain employment within the sector. These include Understanding customer service in the retail sector, Understanding how a retail business maintains health, safety and security on its premises and Understanding how the effectiveness of store operations can be improved.
Entry requirements
A diagnosed learning need at this level from assessments and no previous qualifications in this area at the same/or higher level
What you will learn
You'll learn how to deliver good customer service in a retail setting.
You'll understand how retail businesses manage health, safety and security on their premises.
You'll explore ways to improve the effectiveness of store operations.
You'll develop knowledge of how retail businesses operate day to day.
How you will learn
You'll attend daytime retail operations classes at PHX Training Barrow. Learning is classroom based, with flexible study to fit your needs. Assessment is through written assignments and knowledge-based tasks that cover the topics in each unit of the qualification.
What you will need to bring
The centre will provide most materials. PHX Training Barrow will confirm anything else you need before you start.
Where next
Jobs you could do
Sales assistant - serving customers and handling transactions on the shop floor.
Stock room assistant - receiving, organising and replenishing store stock.
Retail supervisor - overseeing a team and supporting store operations.
Customer service advisor - handling queries and complaints in a retail environment.
Checkout operator - processing sales and supporting customers at the till.
Visual merchandiser - arranging displays to support sales in store.
What you could study next
Level 2 NVQ Certificate in Retail Skills - a practical, work-based qualification that builds on this knowledge with hands-on assessment in a retail role.
Level 3 Diploma in Retail Management - suitable if you want to move into a supervisory or management position in retail.
Level 2 Certificate in Customer Service - broadens your customer service skills across sectors beyond retail.
