Free Level 1 Customer Service Training in Morecambe
CostFREE
Duration2 weeks
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding body
About this course
Free Level 1 Customer Service Course in Morecambe. Classes run at PHX Training Morecambe, daytime, with flexible study to fit around you. You'll build essential knowledge of customer service, including how to manage information and support events in a range of customer-facing roles. The course takes around 2 weeks to complete. Entry is based on an assessment of your learning needs, so you don't need previous qualifications in customer service to apply.
Who this course is for
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
Entry requirements
A diagnosed learning need at this level from assessments and no previous qualifications in this area at the same/or higher level
What you will learn
You'll learn the principles of good customer service and why they matter in the workplace.
You'll learn how to manage customer information accurately and appropriately.
You'll learn how to support the planning and delivery of events for customers.
You'll learn how to communicate clearly with customers in different situations.
You'll learn how to handle customer queries and escalate issues when needed.
How you will learn
You'll learn through classroom-based sessions at PHX Training Morecambe. Assessment is through written assignments and knowledge-based tasks that test your understanding of customer service principles. There are no exams. Your work is assessed against the Pearson Edexcel BTEC standards for this qualification.
What you will need to bring
The centre will provide most materials. PHX Training Morecambe will confirm anything else you need before you start.
Where next
Jobs you could do
Customer service advisor, handling queries in a contact centre or shop
Retail assistant, serving customers on the shop floor
Receptionist, welcoming visitors and managing information
Call centre agent, supporting customers by phone
Events support assistant, helping coordinate customer-facing events
Admin assistant, handling customer communications in an office
What you could study next
Level 2 Certificate or Diploma in Customer Service, the natural next step to deepen your knowledge and improve your job prospects as a customer service advisor.
Level 2 Functional Skills in English or Maths, useful if you want to strengthen your core skills alongside your customer service qualification.
Level 2 Business Administration qualification, if you want to move into office or admin-based customer service roles.
