Free Level 1 Customer Service Training in Barrow-in-Furness
CostFREE
Duration2 weeks
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding body
About this course
Free Level 1 Customer Service Course in Barrow-in-Furness. Classes run at PHX Training Barrow, daytime, over 2 weeks. You'll build the underpinning knowledge needed to work in a range of customer service roles. The course covers how to manage information and support events in a customer-facing environment. An initial assessment confirms this is the right level for you. This free customer service course for adults is open to those with a diagnosed learning need at this level and no previous customer service qualification at the same or higher level.
Who this course is for
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
Entry requirements
A diagnosed learning need at this level from assessments and no previous qualifications in this area at the same/or higher level
What you will learn
You'll learn how customer service works across different types of organisations.
You'll understand how to communicate effectively with customers.
You'll learn how to manage customer information accurately and responsibly.
You'll understand how to support the planning and running of events.
You'll learn how to handle customer queries and requests in a professional way.
You'll understand the importance of following workplace procedures in a customer service role.
How you will learn
You'll learn through classroom-based sessions at PHX Training Barrow. Assessment is based on your knowledge and understanding of customer service principles. This is assessed through written tasks and activities completed during the course. There are no exams. Your tutor will guide you through each topic in class.
What you will need to bring
The centre will provide most materials. PHX Training Barrow will confirm anything else you need before you start.
Where next
Jobs you could do
Customer service advisor, handling customer queries by phone, email, or in person.
Retail assistant, supporting customers on the shop floor.
Receptionist, greeting visitors and managing information at the front desk.
Call centre agent, responding to customer calls in a contact centre.
Admin assistant, supporting teams with information and event coordination.
Helpdesk operator, logging and resolving customer issues.
What you could study next
Level 2 Certificate in Customer Service, the natural next step to deepen your knowledge and take on more responsibility in a customer service role.
Level 2 Diploma in Business Administration, useful if you want to move into office or admin work alongside customer-facing duties.
Functional Skills English Level 1 or Level 2, which many employers ask for and which supports further study at Level 2 and above.
