Free Level 1 Customer Service Training in Blackpool
CostFREE
Duration2 weeks
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding body
About this course
Free Level 1 Customer Service Course in Blackpool. Classes run at PHX Training Blackpool, daytime, with flexible study to fit around you. The course covers the knowledge you need to work in customer service roles, including managing information and supporting events. You'll have an initial assessment to confirm this is the right level for you. The course takes around 2 weeks to complete.
Who this course is for
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
Entry requirements
A diagnosed learning need at this level from assessments and no previous qualifications in this area at the same/or higher level
What you will learn
You'll learn how to communicate effectively with customers in different situations.
You'll understand how to manage customer information accurately and confidently.
You'll explore how to support the planning and running of events.
You'll learn the principles behind good customer service practice.
You'll understand how to handle customer queries and complaints professionally.
You'll develop knowledge of how organisations meet customer needs.
How you will learn
You'll study in a classroom at PHX Training Blackpool, with flexible daytime attendance. Learning is knowledge-based and delivered through taught sessions. Assessment is through written assignments and tasks that test your understanding of customer service principles. There are no exams. Your work is assessed against the Pearson Edexcel BTEC standards for this qualification.
What you will need to bring
The centre will provide most materials. PHX Training Blackpool will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling queries and supporting customers day to day.
Receptionist: first point of contact in offices, clinics, or hotels.
Retail Assistant: serving customers on the shop floor or at the till.
Call Centre Agent: taking inbound calls and resolving customer issues.
Events Support Assistant: helping coordinate and run events for organisations.
Admin Assistant: supporting teams with information management and customer contact.
What you could study next
Level 2 Certificate in Customer Service: builds on this qualification and strengthens your chances of moving into a full customer service advisor role.
Level 2 Diploma in Business Administration: broadens your skills across admin and customer-facing work.
Level 2 Functional Skills in English or Maths: supports applications for further training or employment where these are required.
