Free Level 2 Retail Operations Course in Preston. Classes run at PHX Training Preston, daytime, and the course takes around two weeks to complete. You'll cover customer service in retail, health, safety and security on retail premises, and how to improve store operations. You'll have an initial assessment to confirm this is the right level for you. It's a practical retail operations qualification that builds directly relevant knowledge for working in a shop or store environment.
Who this course is for
The objective of this qualification is to support a role in the workplace or for learners who are looking to develop their knowledge and understanding to obtain employment within the sector. These include Understanding customer service in the retail sector, Understanding how a retail business maintains health, safety and security on its premises and Understanding how the effectiveness of store operations can be improved.
Entry requirements
A diagnosed learning need at this level from assessments and no previous qualifications in this area at the same/or higher level
What you will learn
You'll learn how to deliver good customer service in a retail setting.
You'll understand how retail businesses manage health, safety and security on their premises.
You'll explore how store operations can be made more effective.
You'll develop knowledge of how a retail business runs day to day.
How you will learn
You'll study in a classroom at PHX Training Preston. Learning is flexible within daytime hours. Assessment is knowledge-based, covering the units through written or portfolio tasks. Your assessor will guide you through each topic and confirm your understanding before you move on.
What you will need to bring
The centre will provide most materials. PHX Training Preston will confirm anything else you need before you start.
Where next
Jobs you could do
Sales assistant, serving customers and handling transactions on the shop floor.
Stock room assistant, managing deliveries, storage and replenishment.
Retail supervisor, overseeing a small team in a store.
Customer service advisor, handling queries and returns in a retail environment.
Visual merchandiser, arranging displays to support sales.
Checkout operator, processing payments and supporting customers at the till.
What you could study next
Level 2 NVQ Certificate in Retail Skills, a practical, work-based qualification that builds on this knowledge with hands-on assessment in a retail role.
Level 3 Diploma in Retail Management, suited to those moving into supervisory or management positions in a store.
Level 2 Functional Skills in English or Maths, useful if you want to strengthen core skills alongside your retail operations certificate.
