Free Level 2 Customer Service Course in Blackburn. Classes run at Blackburn with Darwen Adult Learning and Employment Support, part-time during the day. The course runs over 2 days, making it manageable alongside other commitments. You'll build the knowledge and skills employers look for in customer-facing roles, covering how to meet customer needs, handle queries, and communicate professionally. This free customer service course for adults is open to anyone aged 19 or over who lives or works in Blackburn with Darwen.
Who this course is for
Are you looking to improve and develop your employment prospects?
We are offering a range of free employability courses to help improve and develop your employment prospects.
Entry requirements
Our Adult Learning courses are open to anyone aged over 19 who lives in Blackburn with Darwen. You will be advised of any course specific requirements during your enrolment process
What you will learn
You'll learn how to identify and meet customer needs effectively.
You'll develop skills in professional communication with customers.
You'll understand how to handle customer queries and complaints.
You'll learn how to maintain a positive customer experience.
You'll explore the standards and behaviours expected in customer service roles.
How you will learn
You'll learn through classroom-based sessions over 2 days. Learning is delivered face to face, with group activities and discussion. Assessment is based on your understanding of customer service principles, completed during the course. The centre will confirm the exact assessment format at enrolment.
What you will need to bring
The centre will provide most materials. Blackburn with Darwen Adult Learning and Employment Support will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries by phone, email, or in person
Retail Assistant: serving customers on the shop floor
Call Centre Agent: managing inbound or outbound customer calls
Receptionist: first point of contact in an office or business
Sales Assistant: supporting customers and processing transactions
Customer Support Representative: resolving issues for a company's customers
What you could study next
Level 2 Diploma in Customer Service: a broader qualification covering more customer service topics in depth, useful if you want to strengthen your CV further.
Level 3 Certificate or Diploma in Customer Service: moves into supervisory and team-leader territory, suited to those aiming for a senior customer service or team-leader role.
Level 2 or 3 Business Administration qualification: broadens your skills into office and admin work, which often overlaps with customer-facing roles.
