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Free Level 2 Customer Service Training in Manchester – Manchester Skills Centre

CostFREE
Duration30 weeks
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modeFull-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
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About this course

Free Level 2 Customer Service Course in Manchester. Classes run at Manchester Skills Centre, full-time during the day. The course runs for 30 weeks and covers the core skills employers look for in customer-facing roles. You'll learn how to meet customer needs, handle feedback, and deliver a strong customer experience across sectors like retail, hospitality, and financial services. There are no formal entry requirements. You'll attend an informal interview before starting. If you don't yet have English or maths qualifications, you can work toward them alongside the course.

Who this course is for

If you are great with people, then customer service could be the career pathway for you. Customer service positions are available in nearly every sector such as retail, financial services, hospitality, sport and recreation.

The course will provide you with a solid introduction to the fundamentals of good customer service.

Entry requirements

There are no formal entry requirements however, you will need to attend an informal interview.

What you will learn

  • You'll learn how to understand and meet customer needs in different situations.
  • You'll develop skills in meeting and greeting customers professionally.
  • You'll learn how to handle customer feedback and use it to improve service.
  • You'll explore how to promote products and services to customers.
  • You'll learn how to support the customer service environment in a team setting.
  • You'll build practical knowledge of customer service across sectors including retail, hospitality, and financial services.

How you will learn

You'll learn through classroom-based sessions at Manchester Skills Centre. The course includes units on delivering effective customer service, meeting and greeting customers, and supporting the customer service environment. Assessment is through the units that make up the qualification. You may also have the opportunity to complete a work placement alongside your studies.

What you will need to bring

The centre will provide most materials. Manchester Skills Centre will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor. Handle enquiries and support customers day to day.
  • Retail Sales Assistant. Serve customers and manage transactions in a shop.
  • Call Centre Agent. Respond to customer calls and resolve issues.
  • Receptionist. First point of contact in offices, hotels, or clinics.
  • Hospitality Team Member. Deliver customer service in hotels or restaurants.
  • Bank or Building Society Customer Adviser. Support customers with financial queries.

What you could study next

  • Level 3 Diploma in Customer Service. Deepen your knowledge and move into supervisory or team leader roles.
  • Level 2 or 3 Business Administration Qualification. Broaden your skills for office and admin roles.
  • Level 3 Retail Management Qualification. A step toward managing a retail team or department.
  • Apprenticeship in Customer Service or Business Administration. Earn while you learn and gain on-the-job experience.
Apply on gceducationandskills.ac.uk →
Apply now →

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