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Free Level 2 Customer Service Training in Stockport

CostFREE
Duration20 weeks
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modeFull-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
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About this course

Free Level 2 Customer Service Course in Stockport. Classes run at Stockport Skills Centre, full-time during the day. The course is free for anyone aged 16 to 18 years old. Over 20 weeks, you'll cover the fundamentals of good customer service, including understanding customer needs, delivering great experiences, handling feedback, and promoting products and services. Customer service positions exist across retail, financial services, hospitality, and many other sectors, so this customer service qualification opens doors in a wide range of industries. If you don't yet hold English or maths qualifications, you'll work towards them as part of the programme.

Who this course is for

If you are great with people, then customer service could be the career pathway for you. Customer service positions are available in nearly every sector such as retail, financial services, hospitality, sport and recreation.

The course will provide you with a solid introduction to the fundamentals of good customer service.

Entry requirements

There are no formal entry requirements however, you will need to attend an informal interview.

What you will learn

  • You'll learn how to understand and meet customer needs effectively.
  • You'll practise meeting and greeting customers professionally.
  • You'll develop skills in delivering a positive customer experience.
  • You'll learn how to use customer feedback to improve service.
  • You'll explore how to promote products and services to customers.
  • You'll build knowledge of the customer service environment across different sectors.

How you will learn

You'll study in the classroom at Stockport Skills Centre, with full-time daytime attendance. Assessment is through a combination of practical tasks and written work covering the units in the qualification. You'll complete an informal interview before starting, and the centre will tailor your study programme to your needs. There are no formal entry requirements to meet before you begin.

What you will need to bring

The centre will provide most materials. Stockport Skills Centre will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling enquiries and resolving issues for customers.
  • Retail Sales Assistant: serving customers and supporting the shop floor.
  • Call Centre Agent: managing inbound and outbound customer calls.
  • Receptionist: first point of contact in offices, hotels, or clinics.
  • Hospitality Assistant: delivering customer-facing service in hotels or venues.
  • Bank or Building Society Customer Adviser: supporting clients with financial queries.

What you could study next

  • Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and moves you toward supervisory or team leader roles.
  • Level 2 or 3 Business Administration Qualification: broadens your skills into office and admin environments.
  • Level 3 Team Leader or Supervisor Apprenticeship: a practical route into management if you're already working in a customer service role.
Apply on gceducationandskills.ac.uk →
Apply now →

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