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Free Level 2 Customer Service Training in Salford

CostFREE
Duration20 weeks
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modeFull-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
Apply now →

About this course

Free Level 2 Customer Service Course in Salford. Classes run at Salford Skills Centre, full-time during the day. The course is free if you are 16 to 18 years old. Over 20 weeks, you will cover the fundamentals of good customer service, including meeting customer needs, delivering great customer experiences, and handling feedback. Customer service positions are available across retail, financial services, hospitality, and many other sectors. If you do not yet hold English and maths qualifications, you will work towards them as part of the programme.

Who this course is for

If you are great with people, then customer service could be the career pathway for you. Customer service positions are available in nearly every sector such as retail, financial services, hospitality, sport and recreation.

The course will provide you with a solid introduction to the fundamentals of good customer service.

Entry requirements

There are no formal entry requirements however, you will need to attend an informal interview.

What you will learn

  • You'll learn how to understand and meet customer needs effectively.
  • You'll practise meeting and greeting customers in a professional way.
  • You'll develop skills for delivering a positive customer experience.
  • You'll learn how to gather and use customer feedback to improve service.
  • You'll explore how to promote products and services to customers.
  • You'll understand how to support the customer service environment.
  • You'll build awareness of customer service roles across different sectors.

How you will learn

You will learn through classroom-based sessions at Salford Skills Centre. Assessment is through practical tasks and unit-based work covering delivery of effective customer service, meeting and greeting customers, and supporting the customer service environment. There are no formal entry requirements, but you will attend an informal interview before starting. If you need to work on your English and maths, that will be built into your programme.

What you will need to bring

The centre will provide most materials. Salford Skills Centre will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling enquiries and resolving customer issues
  • Retail Sales Assistant: serving customers on the shop floor
  • Call Centre Agent: supporting customers by phone or online
  • Receptionist: first point of contact in offices or venues
  • Hospitality Host: welcoming guests in hotels, restaurants, or events
  • Bank or Building Society Cashier: face-to-face financial customer service

What you could study next

  • Level 3 Certificate or Diploma in Customer Service: deepen your knowledge and move into supervisory or team leader roles.
  • Level 2 or 3 Business Administration Qualification: broadens your options across office-based and customer-facing roles.
  • Level 3 Team Leading or Management Qualification: a natural next step if you want to move into a supervisory position in customer service or retail.
Apply on gceducationandskills.ac.uk →
Apply now →

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