Post A Job
Advertise Courses
Search Jobs
Search Courses

Free Level 2 Customer Service Training in Manchester – Tameside Skills Centre

CostFREE
Duration20 weeks
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modeFull-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
Apply now →

About this course

Free Level 2 Customer Service Course in Manchester. Classes run at Tameside Skills Centre, full-time during the day. The course runs for 20 weeks and covers the core skills employers look for in customer-facing roles. You'll study how to meet customer needs, deliver great service, handle feedback, and promote products and services. Customer service positions exist across retail, hospitality, financial services, and many other sectors, so this customer service qualification opens doors in a wide range of industries. There are no formal entry requirements. You'll have an informal interview to make sure the level is right for you.

Who this course is for

If you are great with people, then customer service could be the career pathway for you. Customer service positions are available in nearly every sector such as retail, financial services, hospitality, sport and recreation.

The course will provide you with a solid introduction to the fundamentals of good customer service.

Entry requirements

There are no formal entry requirements however, you will need to attend an informal interview.

What you will learn

  • You'll learn how to understand and meet customer needs effectively.
  • You'll develop skills in meeting and greeting customers professionally.
  • You'll learn how to deliver a positive customer experience across different situations.
  • You'll explore how to handle customer feedback and use it to improve service.
  • You'll learn how to promote products and services to customers.
  • You'll understand how to support the customer service environment in a workplace setting.

How you will learn

You'll learn through classroom-based sessions at Tameside Skills Centre. The course includes practical units covering customer service delivery, meeting and greeting customers, and supporting the service environment. Assessment is based on the units within the qualification. If you don't already hold English and maths qualifications, you'll work towards them as part of the programme. There is also the opportunity to complete a work placement alongside your studies.

What you will need to bring

The centre will provide most materials. Tameside Skills Centre will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor, handling queries in retail, finance, or utilities
  • Retail Sales Assistant, serving customers on the shop floor
  • Call Centre Agent, supporting customers by phone or online
  • Receptionist, welcoming visitors and managing enquiries
  • Hospitality Team Member, delivering service in hotels or restaurants
  • Client Services Administrator, supporting customer accounts in an office

What you could study next

  • Level 3 Certificate or Diploma in Customer Service, for those moving into supervisory or team leader roles
  • Level 2 or Level 3 Business Administration Qualification, useful if you want to move into office-based customer support roles
  • Level 3 Retail Management Qualification, if you're working in retail and want to progress toward a management position
Apply on gceducationandskills.ac.uk →
Apply now →

Related courses at Tameside Skills Centre

More courses near you