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Level 1 Customer Service Training in Halifax

CostFREE
Duration18 weeks
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modePart-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
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About this course

Level 1 Customer Service Course in Halifax. Classes run at Calderdale Adult Learning, part-time during the day over 18 weeks. Fee waivers may be available if you're on unemployment-related benefits or low wages, and fees may apply for others. The course covers customer needs and expectations, handling queries, and dealing with complaints effectively. You'll start with an initial assessment so the tutor can confirm the course is the right level for you. A strong first step toward a customer service qualification and roles like Customer Service Advisor.

Who this course is for

This course is for learners who are interested in working in the customer service sector. It covers customer needs and expectations and how to deal effectively with customer queries and complaints.

Please note you will be contacted by the Course Tutor in advance of the start date so that we can give further information, advice and guidance, and assess your suitability for the accredited course.

Entry requirements

Level 1 - These qualifications are for learners who want to build on their basic skills or knowledge gained at Entry Level, or those who have gained some experience in the workplace.

What you will learn

  • You'll explore what customers need and expect from a service
  • You'll learn how to handle customer queries clearly and professionally
  • You'll develop skills for dealing with complaints and difficult situations
  • You'll understand the standards and behaviours expected in customer-facing roles
  • You'll build knowledge of how good customer service supports a business

How you will learn

You'll learn through classroom-based sessions at Calderdale Adult Learning. Teaching covers customer service principles through discussion, practical activities, and tutor-led input. Assessment is through coursework and short tasks completed during the course. Your tutor will contact you before the start date to give guidance and confirm your suitability for the course.

What you will need to bring

The centre will provide most materials. Calderdale Adult Learning will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: front-line support in retail, utilities, or finance
  • Retail Assistant: serving customers and handling queries in store
  • Call Centre Agent: handling inbound calls and customer accounts
  • Receptionist: welcoming visitors and managing enquiries
  • Sales Assistant: advising customers and processing transactions
  • Admin Assistant: supporting teams with customer-facing tasks

What you could study next

After this course, you could move on to a Level 2 Certificate or Diploma in Customer Service, which goes deeper into service delivery and complaint resolution. From there, a Level 3 qualification in Customer Service or Business Administration can open doors to team leader and supervisory roles. Some learners also progress into apprenticeships that combine work and study in a customer service setting.

Apply on new.calderdale.gov.uk →
Apply now →

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