Free Level 2 Customer Service Course. Study online, at your own pace, in your own time. The course is fully funded by the UK Government for learners aged 19 or over who have lived in the UK for three or more years and live in West Yorkshire or outside a devolved area. Contact the centre to confirm your eligibility. Over 16 weeks, you'll cover the fundamentals of good customer service, including understanding data, managing personal information, supporting customer needs, assisting with events, and resolving problems. There are no entry requirements.
Who this course is for
This course delves into the fundamentals of what makes good customer service. It provides essential skills and knowledge to confidently work in a wide range of customer-facing roles. Key Topics include understanding data, managing personal information, supporting customer needs and assisting with events and resolving problems.
Completing the qualification will create a solid foundation in customer services boosting your chances of employability and applying the skills in a variety of job roles.
Entry requirements
There are no entry requirements for this course however you will be asked upon enrolment what your previous qualifications are.
What you will learn
You'll learn what makes good customer service in a range of settings.
You'll understand how to handle and manage personal customer information.
You'll develop skills for identifying and supporting customer needs.
You'll learn how to assist with events and manage customer-facing situations.
You'll build a working knowledge of data relevant to customer service roles.
How you will learn
You'll study entirely online, working through course materials at a pace that suits you. Assessment is based on written assignments and knowledge checks completed online. You submit your work digitally, and it is assessed against the qualification standards. No exams are required on a set date, so you can fit your study around existing commitments.
What you will need to bring
The centre will provide most materials. Heart of Yorkshire Education Group will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries and resolving issues for customers.
Call Centre Agent: supporting customers by phone or online chat.
Retail Sales Assistant: serving customers and managing transactions in store.
Receptionist: first point of contact in offices, clinics, or hotels.
Client Services Administrator: supporting account teams with customer queries.
Helpdesk Operator: providing first-line support to customers or staff.
What you could study next
Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and moves you toward supervisory or team leader roles.
Level 2 or 3 Business Administration Qualification: broadens your skills if you want to move into office or admin-based work.
Level 3 Team Leader or Supervisor Apprenticeship: a practical route into managing a customer service team.
