Free Level 1 Customer Service Course in Northallerton. Classes run at Skipton Adult Learning & Skills Service, part-time during the day. The course runs over 4 hours, making it easy to fit around other commitments. You'll build your knowledge of listening to customers and solving problems. Topics cover the core skills that customer-facing roles rely on every day. This free customer service course for adults is a practical level 1 customer service qualification that supports you in your current role or helps you move into customer service work.
Who this course is for
This qualification is aimed at learners who are looking to expand their knowledge in this area as an addional qualification to support their role listening to customers and solving problems.
Entry requirements
To be eligible for funding for courses you must be over 19 years of age as at 31st August in the current academic year and not be an apprentice,further eligibility may be linked to where you live and your individual income.
What you will learn
You'll develop your understanding of what good customer service looks like.
You'll practise listening to customers and identifying what they need.
You'll learn approaches to solving customer problems effectively.
You'll explore how to communicate clearly and professionally with customers.
You'll understand the standards and behaviours expected in customer-facing roles.
How you will learn
You'll attend classroom-based sessions at Skipton Adult Learning & Skills Service. Learning is delivered face to face, with activities and discussion built around real customer service situations. Assessment is through short tasks and written activities that check your understanding of the topics covered. Your tutor will guide you through each part of the course.
What you will need to bring
The centre will provide most materials. Skipton Adult Learning & Skills Service will confirm anything else you need before you start.
Where next
Jobs you could do
Customer service advisor. Handle customer queries in retail, utilities, or finance.
Receptionist. First point of contact in offices, clinics, or hotels.
Retail assistant. Serve customers and resolve issues on the shop floor.
Call centre agent. Support customers by phone or online chat.
Admin assistant. Support teams while dealing with internal and external queries.
What you could study next
Level 2 Certificate in Customer Service. The next step up, covering more complex customer interactions and service improvement. Recognised by employers across retail, hospitality, and business services.
Level 2 Functional Skills English. Strengthens the communication skills that customer service roles depend on.
Level 2 Business Administration Qualification. Broadens your options into office and admin roles alongside customer-facing work.
