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Level 3 Customer Service Training Online – Talented Training York Place

Cost£1,500.00
Duration25 days
LevelLevel 3
DeliveryOnline
StartFlexible
Awarding bodyHighfield Awarding Body awarding body

About this course

Level 3 Customer Service Course. Study online. You can work through the course at your own pace, fitting study around your other commitments. It covers current best practice in customer service across sectors including retail, hospitality and catering, and leisure, travel and tourism. The course typically takes 25 days to complete. No prior qualifications are required, though some experience at Level 2 may be helpful. You'll come away with a solid customer service qualification that supports roles from front-line advisor to team leader.

Who this course is for

Talented Training is ideally situated in Leeds City Centre and we offer a bespoke service and high quality training that meets industry standards. This qualification has been developed in alliance with the Sector Skills Council and Skills CfA and will be of value to learners working in sectors such as Retail, Hospitality and Catering and Leisure, Travel and Tourism.

Learners will also benefit from:

  • Developing current best practice knowledge and understanding of the Industry
  • High quality instruction by friendly, qualified and experienced industry experts
  • Flexible patterns of classroom & work based training to suit your role and job needs and any personal circumstances
  • Developing Administrative and Management Skills and gaining key work and life skills
  • A progression route to higher level qualifications and roles in

Our Business Development Managers are always on hand to answer any questions about the training on offer and how we can help you achieve your career goals.

Entry requirements

There are no recommended prior learning requirements for this qualification although you may find it helpful if you have already achieved a Level 2 qualification.

What you will learn

  • You'll develop knowledge of current best practice in customer service.
  • You'll learn how to handle customer queries, complaints, and escalations professionally.
  • You'll understand how to build and maintain positive customer relationships.
  • You'll explore how customer service standards apply across retail, hospitality, catering, and travel and tourism.
  • You'll learn how to monitor and improve service delivery.
  • You'll develop skills in communicating clearly and effectively with customers.

How you will learn

This is an online course you complete at your own pace. Assessment is based on a portfolio of evidence demonstrating your knowledge and competence across the units. You'll work through learning materials online and submit evidence as you progress. Talented Training York Place will guide you through what's required for each part of the qualification.

What you will need to bring

The centre will provide most materials. Talented Training York Place will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling queries and complaints for businesses
  • Customer Service Team Leader: supervising front-line service staff
  • Retail Supervisor: managing customer experience on the shop floor
  • Hospitality Supervisor: overseeing service standards in hotels or restaurants
  • Contact Centre Agent: supporting customers by phone, email, or chat
  • Client Relations Officer: managing ongoing relationships with business clients
  • Travel Consultant: advising and supporting customers in travel and tourism

What you could study next

  • Level 4 Diploma in Customer Service: deepens your expertise and moves you toward management-level roles in customer operations.
  • Level 3 or 4 Team Leader or Supervisor Apprenticeship: combines on-the-job experience with a formal qualification in leadership.
  • Level 3 Diploma in Business Administration: broadens your skills if you want to move into office or operations roles.

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