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Free Level 3 Customer Service Training Online – Education Training Collective

CostFREE
Duration32 weeks
LevelLevel 3
DeliveryOnline
StartFlexible
Awarding bodyNCFE awarding body
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About this course

Free Level 3 Customer Service Course. Study online at your own pace, fitting learning around your work and home life. This free customer service course runs over 32 weeks and covers the principles and practices employers look for in customer-facing roles. It suits anyone who wants a recognised customer service qualification without attending a classroom. The course is delivered entirely online, so there is no need to travel.

Who this course is for

The level 2 BTEC First in Business provides a platform for you to develop skills in the business sector. The qualification aims to give you an awareness of the benefits and drawbacks in Business and its impact on society.

You will gain a high quality nationally-recognised qualification while developing your knowledge of this rapidly evolving industry.

Entry requirements

A relevant Level 1 qualification or four GCSE grades at 3 or above.

If you don't already have an English and maths GCSE grade 9-4/A*- C, you will continue to work towards this as part of your main program of study*. *Unless you are exempt.

What you will learn

  • You'll understand how to meet customer needs and manage expectations effectively.
  • You'll learn how to handle complaints and resolve problems professionally.
  • You'll develop knowledge of communication techniques used in customer service roles.
  • You'll explore how legislation and regulation affect customer service practice.
  • You'll understand how to work within a team to deliver consistent service.
  • You'll learn how to monitor and improve your own customer service performance.

How you will learn

You study online and work through course materials at your own pace. Assessment is based on written assignments and knowledge-based tasks completed online. There are no exams to sit in person. You submit your work digitally, and a tutor will review and give feedback on each piece. All learning and assessment takes place remotely.

What you will need to bring

The centre will provide most materials. Education Training Collective will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling enquiries and resolving issues for customers
  • Customer Service Team Leader: supervising a front-line customer service team
  • Contact Centre Agent: managing calls, emails, or live chat for a business
  • Complaints Handler: investigating and resolving customer complaints formally
  • Retail Customer Service Supervisor: leading service standards in a retail setting
  • Client Services Coordinator: managing relationships with business clients

What you could study next

  • Level 3 Diploma in Customer Service: a broader qualification covering more units, suited to supervisory roles.
  • Level 4 Certificate in Customer Service Management: moves into management and strategy for experienced advisors.
  • Level 3 Certificate in Leadership and Management (CMI or ILM): useful if you want to move into a team leader or supervisor role across any sector.
Apply on stockton.ac.uk →
Apply now →

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