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Level 3 Customer Service Training Online – Green Labyrinth

Cost£724.00
Duration12 weeks
LevelLevel 3
DeliveryOnline
StartFlexible
Awarding bodyHighfield Awarding Body awarding body
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About this course

Level 3 Customer Service Course. Study online at your own pace, fitting learning around your existing commitments. The course covers the key principles of customer service delivery, including conflict resolution, how customer service affects an organisation, business markets, financial management, marketing, and legal requirements. You can complete it in around 12 weeks. This is a solid customer service qualification for anyone looking to move into a more senior or specialist role.

Who this course is for

This course will develop and sharpen your practical skills, enabling you to deliver effective, high quality customer service within a range of environments. You will be introduced to the key concepts and practices underpinning customer service delivery, from conflict resolution techniques to how customer service impacts upon an organisation. You will also gain an understanding of business markets, financial management, marketing and the legal requirements of businesses.

Completing this course will lead you to a position of receiving recognition within the workplace and will put you in line for professional development. This course will be a fantastic addition to your CV when applying for new jobs and catch the eye of potential employers!

What you will learn

  • You'll learn how to deliver effective, high-quality customer service across different environments.
  • You'll study conflict resolution techniques and how to handle difficult situations.
  • You'll understand how customer service impacts an organisation's performance.
  • You'll explore business markets and how organisations operate commercially.
  • You'll gain knowledge of financial management relevant to business settings.
  • You'll cover marketing principles and how they relate to customer service.
  • You'll learn about the legal requirements businesses must meet when serving customers.

How you will learn

You study entirely online, working through course materials at your own pace. Assessment is based on written assignments and knowledge checks completed online. You submit your work digitally and receive feedback from an assessor. There are no exams to sit in person.

What you will need to bring

The centre will provide most materials. Green Labyrinth will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling enquiries and resolving issues for customers
  • Customer Service Team Leader: supervising a team in a service environment
  • Client Relations Manager: managing ongoing relationships with business clients
  • Contact Centre Supervisor: overseeing agents in a call or contact centre
  • Complaints Handler: investigating and resolving formal customer complaints
  • Retail Customer Service Manager: leading service standards in a retail setting

What you could study next

  • Level 4 Diploma in Customer Service: deepen your expertise and move toward management roles.
  • Level 3 or 4 Diploma in Business Administration: broaden your skills across business operations.
  • Level 5 Diploma in Leadership and Management (CMI or ILM): if you want to move into a management role, this builds on the leadership elements covered at Level 3.
Apply on greenlabyrinth.co.uk →
Apply now →

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