Free Level 2 Customer Service Course. Study online at your own pace, fitting learning around your work and home life. The course covers the knowledge needed for a range of customer service roles, including managing information and supporting events. You study over around one year, with full tutor support throughout. This is a free customer service course for adults aged 19 or over. If you are 19 to 23 years old, contact UCN Newbury College to confirm your funding eligibility before you apply.
Who this course is for
This qualification provides the underpinning knowledge required by those working in a range of customer service roles. Learn how to carry out tasks such as managing information and supporting events.
Entry requirements
You will be issued with an Induction Workbook during your first discussion with your tutor; this workbook will determine whether you are suitable for the course. Students should be aged 19+ and be eligible for UK adult funding.
What you will learn
You'll learn how customer service works across different industries and roles.
You'll understand how to communicate effectively with customers.
You'll learn how to manage customer information accurately and responsibly.
You'll develop knowledge of how to support events and customer-facing activities.
You'll understand how to handle customer queries, complaints, and feedback.
You'll learn about the legislation and regulations that affect customer service work.
How you will learn
You study online, working through course materials at your own pace. Your tutor will guide you throughout. Assessment is based on written assignments and knowledge-based tasks that you complete and submit online. An induction workbook at the start of the course helps confirm the level is right for you.
What you will need to bring
The centre will provide most materials. UCN Newbury College will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor. Handle customer queries by phone, email, or chat.
Customer Service Representative. Front-line support in retail, finance, or utilities.
Call Centre Agent. Manage inbound and outbound customer calls.
Retail Customer Assistant. Support customers on the shop floor or at a till.
Client Services Administrator. Coordinate customer accounts and correspondence.
Helpdesk Operator. Provide first-line support for customers or internal teams.
What you could study next
Level 3 Certificate or Diploma in Customer Service. Builds on this qualification and covers team leadership and service strategy.
Level 2 or Level 3 Business Administration Qualification. Useful if you want to move into office or admin roles alongside customer-facing work.
Level 3 Team Leader or Supervisor Apprenticeship. A natural next step if you move into a supervisory customer service role.
