Free Level 2 Customer Service Course in Corby. Classes run at Corby Learning Centre, part-time during the day. The course runs over 6 months, so you can fit study around other commitments. You'll cover the principles of customer service, including how to meet customer needs, handle queries, and communicate effectively in a professional setting. This customer service qualification is awarded by NCFE and is recognised by employers across retail, hospitality, call centres, and public services.
Who this course is for
Course Summary can be found on the course page of the website
Entry requirements
Entry requirements can be found on the course page of the website
What you will learn
You'll learn how to deliver good customer service in different situations.
You'll understand what customers expect and how to meet those expectations.
You'll develop skills for handling complaints and difficult conversations professionally.
You'll explore how to communicate clearly, both face to face and in writing.
You'll learn about the importance of teamwork in a customer service environment.
You'll understand how organisations measure and improve customer satisfaction.
How you will learn
You'll attend classroom-based sessions at Corby Learning Centre. Learning is delivered through a mix of taught sessions, group activities, and written assignments. Assessment is based on coursework and written tasks completed throughout the course. There is no formal exam. You'll have an initial assessment before you start to confirm the course is the right level for you.
What you will need to bring
The centre will provide most materials. Corby Learning Centre will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling queries by phone, email, or in person.
Retail Sales Assistant: serving customers and supporting the shop floor.
Call Centre Agent: managing inbound and outbound customer calls.
Receptionist: first point of contact in offices, clinics, or hotels.
Contact Centre Team Member: supporting customers across digital channels.
Complaints Handler: resolving issues and logging customer feedback.
What you could study next
Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and moves you toward supervisory or team leader roles.
Level 2 or 3 Business Administration Qualification: broadens your skills if you want to move into office or admin work.
Level 3 Team Leader or Supervisor Apprenticeship: a strong next step if you're already working in a customer-facing role and want to progress into management.
