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Free Level 2 Customer Service Training Online – Northampton College Main Campus

CostFREE
Duration10 weeks
LevelLevel 2
DeliveryOnline
StartFlexible
Awarding bodyNCFE awarding body
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About this course

Free Level 2 Customer Service Course. Study online, at your own pace, in your own time. The course runs over 10 weeks and fits around work, family, or other commitments. You'll study how to handle customer enquiries professionally, manage complaints, and deliver consistent service. You need to have lived in the UK for at least 3 years, be aged 19 or over, and not be on an apprenticeship. A short English assessment is part of the application. The course is free if you complete it within 10 weeks. After that, a £100 charge applies.

Who this course is for

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don't ever complain; however, 91% of those simply leave and never come back. The main reason for customer dissatisfaction is not price, as commonly believed; consumer polls indicate that poor customer service is without doubt the leading reason which leads to lost business. Handling enquiries and providing information in a professional and courteous manner is an essential day-to-day activity for most businesses.

This course is ideal for people who like to learn independently without coming into college. The online portfolio of resources and assessment questions means that you can organise your study to be at a time/day to suit and from a location which is convenient. You will need to study for a minimum of 2-3 hrs per week and finish the course within 10 weeks.

You will have access to specialist support from dedicated tutors who will be contactable via email/phone.

Entry requirements

You should have been living in the UK for 3 years by the start of the course. You should be over 19+ and not currently be enrolled on an apprenticeship. Access to a computer with a reliable internet connection An email account that you regularly check You need to pass a short English assessment You will need to demonstrate that you have sufficient time to study the qualification as it is expected that you will achieve within 6-10 weeks.

What you will learn

  • You'll learn how to handle customer enquiries clearly and professionally.
  • You'll understand what good customer service looks like and why it matters to a business.
  • You'll develop skills for managing complaints and difficult situations.
  • You'll learn how to communicate with customers across different channels.
  • You'll understand your responsibilities and how to represent an organisation well.
  • You'll explore how customer feedback affects business performance.

How you will learn

You study entirely online, working through course materials at a pace that suits you. Assessment is through written assignments and knowledge checks completed online. You'll need regular access to a computer and a reliable internet connection, plus an email account you check regularly. The expectation is that you complete the qualification within 6 to 10 weeks.

What you will need to bring

You'll need a computer with a reliable internet connection and an email account you check regularly. Northampton College Main Campus will confirm anything else before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling enquiries and resolving issues for customers.
  • Call Centre Agent: supporting customers by phone or online chat.
  • Retail Assistant: serving customers on the shop floor or at a till.
  • Receptionist: first point of contact in offices, clinics, or hotels.
  • Sales Support Administrator: helping sales teams with customer queries and orders.
  • Client Services Coordinator: managing ongoing relationships with business clients.

What you could study next

  • Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and can open doors to team leader or supervisory roles.
  • Level 2 or 3 Business Administration Qualification: broadens your skills if you want to move into office or admin work.
  • Level 3 Team Leader or Supervisory qualification (such as a CMI or ILM Award): useful if you want to move into a management role within a customer service team.
Apply on northamptoncollege.ac.uk →
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