Free Level 2 Customer Service Course in Luton. Classes run at Diverse FM, part-time during the day, over one year. The pace is manageable, making it a practical option if you're balancing study with other commitments. You'll build a solid customer service qualification covering the principles and skills employers look for in customer-facing roles. The course covers topics such as communication, handling customer queries, and understanding what good service looks like in practice. You'll have an initial assessment to confirm this is the right level for you.
Who this course is for
Course Summary can be found on the course page of the website
Entry requirements
Entry requirements can be found on the course page of the website
What you will learn
You'll understand what customers expect and how to meet those expectations.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle complaints and difficult situations calmly.
You'll study the principles behind good customer service in different settings.
You'll learn how to work as part of a team to deliver consistent service.
You'll understand how legislation and regulations affect customer service practice.
How you will learn
You'll attend classroom-based sessions at Diverse FM in Luton. Learning is delivered through taught sessions, group activities, and discussion. Assessment is through written assignments and knowledge-based tasks that you complete during the course. There are no formal exams. Your tutor will guide you through each topic and give feedback on your work as you progress.
What you will need to bring
The centre will provide most materials. Diverse FM will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling queries and supporting customers day to day.
Call Centre Agent: managing inbound and outbound customer calls.
Retail Sales Assistant: serving customers on the shop floor.
Receptionist: first point of contact in offices, clinics, or hotels.
Customer Support Representative: resolving issues by phone, email, or chat.
Client Services Administrator: supporting account teams with customer queries.
What you could study next
Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and moves you toward supervisory or team leader roles.
Level 2 or Level 3 Business Administration Qualification: broadens your skills into office and admin environments.
Level 3 Team Leader or Supervisor Apprenticeship: a practical route into managing a customer service team if you're already in work.
