Free Level 2 Customer Service Course. Study online, at your own pace, from home. You'll need a laptop or computer to take part. The course is free if you're 19 or over and live in a fundable area. It covers the core knowledge employers look for in customer service roles, including how to communicate with customers, handle complaints, and build lasting customer relationships. The course typically takes 2 months to complete. You'll finish with a TQUK Level 2 Certificate in Principles of Customer Service.
Who this course is for
This course is designed for those keen to thrive in customer service roles across diverse industries. By mastering essential knowledge and skills, youll gain a competitive edge in the job market.
Entry requirements
19 and older, must live in fundable area.
What you will learn
You'll understand the principles of customer service and how to deliver it well.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle customer information correctly.
You'll develop skills for resolving problems and dealing with challenging customers.
You'll understand how to build and maintain positive customer relationships.
You'll gain knowledge of how employer organisations work in customer-facing environments.
How you will learn
The course is delivered entirely online. You study remotely using a laptop or computer, working through the material at a pace that suits you. Assessment is based on the knowledge units covered during the course. You'll have tutor support throughout, and a tailored learning plan to guide your progress.
What you will need to bring
You'll need your own laptop or computer to access this course. Let Me Play Education will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handle enquiries and support customers by phone, email, or chat.
Retail Sales Assistant: serve customers and manage transactions in a shop environment.
Call Centre Agent: respond to inbound or outbound customer calls.
Receptionist: greet visitors and manage front-of-house customer contact.
Customer Support Specialist: resolve issues and maintain customer satisfaction online or in person.
Client Services Administrator: support account management and customer communications in an office.
What you could study next
Level 3 Certificate in Customer Service: deepen your knowledge and move into supervisory or team leader roles.
Level 2 Diploma in Business Administration: broaden your skills across office and customer-facing work.
Level 3 Diploma in Management: a next step if you're aiming toward a team leader or customer service manager position.
