Free Level 2 Retail Operations Course. Study online, at your own pace, from home. The course is free if you are 19 or over and live in a fundable area. You'll cover retail terminology, the selling process, customer service, teamwork, health and safety, consumer law, handling payments, and stock control. It typically takes around 2 months to complete. You'll need a laptop or computer to access the course. A solid retail operations qualification for anyone building or refreshing their knowledge of how retail businesses work.
Who this course is for
This course is designed for individuals looking to enhance their understanding of retail operations, from terminology to the selling process. It offers comprehensive training in various aspects of retail, including customer service, teamwork, and the overall dynamics of working within the retail sector.
Entry requirements
19 and older, must live in fundable area.
What you will learn
You'll understand how retail businesses operate, from the shop floor to stock room.
You'll learn the retail selling process and how to support customers through a purchase.
You'll explore how to deliver effective customer service in a retail setting.
You'll understand how to handle customer queries and complaints professionally.
You'll learn how customer payments are processed and managed.
You'll understand how stock is received, controlled, and stored.
You'll learn how retail businesses meet their health and safety responsibilities.
You'll understand the consumer law that applies to retail environments.
How you will learn
The course is delivered entirely online. You study remotely using a laptop or computer, working through the material at a pace that suits you. Assessment is based on the units covered throughout the course. You'll have an initial assessment to confirm that this level is right for you and to help plan your learning.
What you will need to bring
You'll need a laptop or computer to access this course. Let Me Play Education will confirm anything else you need before you start.
Where next
Jobs you could do
Retail sales assistant, serving customers and handling transactions
Stock room assistant, managing receipt and storage of goods
Customer service advisor, resolving queries and complaints in store
