Free Level 2 Retail Operations Course in Derby. Classes run at Derby College Hudson Building, part-time during the day, four hours a week over 26 weeks. There are no formal entry requirements, though a good understanding of written and spoken English and basic IT skills will be useful. You'll cover customer service, teamwork, handling complaints, and stock control, building a solid understanding of how retail businesses operate. The course suits anyone working in retail now or looking to move into the sector.
Who this course is for
The UK retail industry is one of the largest private sector employers, yet experiences a higher than average staff turnover at 17% across the sector.With over 60 million customers making 320 million transactions per week, there is a constant need for workers with the knowledge and understanding to continue the success of the sector.This qualification focuses on improving various skills and knowledge in order to create a career pathway within the retail industry.The course is suitable for anyone looking to work, or currently working, within the retail industry at any level who wants to gain a comprehensive understanding of the various operations of a retail organisation.
Entry requirements
There are no formal entry requirements for this course but a good understanding of both written and spoken English, as well as knowledge of using IT equipment, will be useful.
What you will learn
You'll explore how customer service works in the retail sector
You'll learn how teamwork contributes to the effectiveness of a retail business
You'll develop skills for dealing with customer queries and complaints
You'll understand the control, receipt, and storage of stock
You'll gain an overview of how retail organisations plan and manage their operations
How you will learn
You'll learn through classroom-based sessions at Derby College Hudson Building. The course is split into eight units, each covering a different area of retail operations. Learning is delivered at a manageable pace across 26 weeks. Assessment is through written assignments and unit-based tasks that you complete as you progress through the course.
What you will need to bring
The centre will provide most materials. Derby College Hudson Building will confirm anything else you need before you start.
Where next
Jobs you could do
Retail sales assistant, serving customers on the shop floor
Stock room assistant, managing deliveries and storage
Customer service advisor, handling queries and complaints in store
Team leader or supervisor, supporting a retail team
Visual merchandiser, arranging displays to drive sales
