Free Level 2 Customer Service Course in Derby. Classes run at Derby College Hudson Building, part-time during the day. You need to be working in a role where you handle customer service tasks day to day. This is a requirement to join, not just a preference. Over 26 weeks, you'll build your understanding of effective customer service and how to meet customers' expectations across a range of work environments. The course is assessed through a portfolio of evidence, so there are no exams.
Who this course is for
This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service, including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
Entry requirements
There are no entry requirements to access this programme, other than you must be working in a role where you have responsibility for day-to-day customer service tasks with internal or external customers.
What you will learn
You'll learn how to deliver effective customer service in your workplace.
You'll explore what customers expect and how to meet those expectations.
You'll develop your understanding of the customer service environment.
You'll build a portfolio of evidence that shows your competence on the job.
You'll learn how to handle customer interactions with internal and external customers.
How you will learn
The course is delivered online, with part-time daytime attendance over 26 weeks. You'll be assessed through a portfolio of evidence built up during the course. The portfolio takes the form of a workbook, either paper-based or online, whichever suits you. It demonstrates that you've met the required assessment criteria through your real work activity.
What you will need to bring
The centre will provide most materials. Derby College Hudson Building will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling customer queries by phone, email, or in person.
Retail Sales Assistant: serving customers and supporting the shop floor.
Call Centre Agent: managing inbound or outbound customer calls.
Customer Support Representative: resolving issues and supporting customers online or in store.
Receptionist: first point of contact for customers and visitors.
Client Services Coordinator: supporting account management and customer relationships.
What you could study next
Level 2 Diploma in Team Leading: move into a supervisory role and manage a small team.
Level 2 Certificate in Team Leading Principles: a shorter route into team leadership.
Level 2 Diploma in Retail Skills: broaden your skills if you work in a retail environment.
Intermediate Apprenticeship in Retail Skills: combine work and study in a structured programme.
Advanced Apprenticeship in Retail Management: progress toward a management role in retail.
