Level 2 Customer Service Course. Study online at your own pace, fitting learning around work or other commitments. The course is free for some learners, and fees may apply for others. Over 16 weeks, you'll build the knowledge employers look for in customer service roles. You'll cover customer service principles, understanding different types of customers, and how organisations are structured. The units apply across a wide range of industries, so the customer service qualification opens doors in retail, hospitality, finance, and more.
Who this course is for
This qualification will provide you with the underpinning knowledge required by employers to work in a range of different environments in a customer service role.
Entry requirements
There are no formal entry requirements but you must be aged 19+.
Please note: All students will need to complete an Initial Assessment before being enrolled onto the course.
What you will learn
You'll learn the legal and ethical requirements that apply to customer service roles.
You'll understand how to manage customer information and support events.
You'll study the different types of customers and what drives their behaviour.
You'll explore the link between good customer service, customer loyalty, and an organisation's reputation.
You'll examine different organisational structures, including private, public, and voluntary sectors.
You'll understand the internal and external factors that influence how organisations operate.
How you will learn
This is an online course you can start at any time. You'll complete an initial assessment before enrolment so the course can be matched to the right level for you. Learning is delivered online and assessed through written assignments covering each unit. All three units must be completed to earn the qualification.
What you will need to bring
Nottingham College will confirm anything you need before you start. You'll need access to a device with an internet connection to complete your online study.
Where next
Jobs you could do
Customer Service Advisor. Handle enquiries and resolve issues for customers.
Retail Sales Assistant. Support customers on the shop floor or online.
Call Centre Agent. Manage inbound and outbound customer calls.
Receptionist. First point of contact in offices, clinics, or hotels.
Client Services Coordinator. Support account teams in managing client relationships.
Helpdesk Operator. Provide first-line support to customers or staff.
What you could study next
Level 3 Certificate or Diploma in Customer Service. Deepens your knowledge and moves you toward supervisory or team leader roles.
Level 2 or Level 3 Business Administration Qualification. Broadens your skills if you want to move into office or operations roles.
Level 3 Team Leader or Supervisor Apprenticeship. A work-based route if you're ready to step into a management role.
