Free Level 1 Customer Service Training in Derby – Workpays Derby
CostFREE
Duration49 hours
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding body
About this course
Free Level 1 Customer Service Award Course in Derby. Classes run at Workpays Derby, daytime, with flexible study to fit around you. You'll build the knowledge needed to work in a customer service role, covering what the job involves, the types of tasks you'll carry out, and how to work effectively in that environment. The course takes around 49 hours in total. You'll need a good understanding of English at Level 1, though you don't need a formal qualification to prove it.
Who this course is for
This course is designed for people looking to work in a customer service role. It will give you knowledge and understanding required to work in customer service as well as exploring the types of jobs and tasks included within the role and how to work effectively within this environment.
Entry requirements
A desire to work within the customer service industry in the future is important. You will require a good understanding of English at Level 1, however holding a valid qualification is not essential.
What you will learn
You'll explore the types of roles and tasks involved in customer service work.
You'll learn what good customer service looks like and why it matters.
You'll understand how to communicate clearly and professionally with customers.
You'll discover how to handle customer queries and complaints effectively.
You'll learn how to work as part of a customer service team.
You'll understand the standards and behaviours expected in a customer service environment.
How you will learn
You'll study in a classroom at Workpays Derby, with flexible daytime attendance. Learning is delivered through taught sessions and guided activities. Assessment for the Pearson Edexcel BTEC Award is based on assignments and written tasks that test your knowledge and understanding of customer service principles. There are no exams.
What you will need to bring
The centre will provide most materials. Workpays Derby will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling queries and supporting customers day to day.
Retail Assistant: serving customers on the shop floor or at a till.
Call Centre Agent: taking inbound calls and resolving customer issues.
Receptionist: welcoming visitors and managing front-of-house enquiries.
Sales Assistant: helping customers find products and completing transactions.
Contact Centre Operator: supporting customers by phone, email, or live chat.
What you could study next
Level 2 Certificate in Customer Service: goes deeper into customer service skills and is recognised by more employers.
Level 2 Diploma in Business Administration: broadens your options into office and admin roles.
Level 2 Functional Skills in English or Maths: strengthens your core skills and opens more job and training opportunities.
