Free Level 1 Customer Service Course in Derby. Classes run at DBC Training Derby, with a mix of online study and time at the centre. The course is fully funded for eligible learners who are 19 or over, unemployed, and not in full-time education. This free customer service course for adults covers the core skills and knowledge employers look for in customer-facing roles. It takes around 10 hours to complete.
Who this course is for
Our Level 1 Award in Customer Service is designed to equip learners with the essential skills and knowledge necessary for success in the customer service sector. Designed to cater to individuals new to the field, this course serves as a springboard for employment readiness and career advancement.
Entry requirements
19+
Unemployed and not in full-time education
A British/EU citizen or have lived in the UK for 3 years or more
What you will learn
You'll learn how to communicate clearly and professionally with customers.
You'll understand what good customer service looks like in practice.
You'll learn how to handle customer queries and complaints.
You'll develop an understanding of customer needs and expectations.
You'll learn how to work as part of a customer service team.
How you will learn
You'll study a mix of online learning and sessions at the centre. The online elements let you work through material at your own pace. Centre sessions give you the chance to practise and ask questions. Assessment is through a short knowledge-based test or portfolio of evidence, depending on the Highfield specification for this Award.
What you will need to bring
The centre will provide most materials. DBC Training Derby will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor. Handling enquiries by phone, email, or in person.
Retail Sales Assistant. Serving customers on the shop floor.
Call Centre Agent. Taking and resolving customer calls.
Receptionist. First point of contact in an office or business.
Helpdesk Operator. Supporting customers with queries or issues.
What you could study next
Level 2 Certificate in Customer Service. Builds on Level 1 and is recognised by employers for customer-facing roles.
Level 2 Diploma in Business Administration. Useful if you want to move into office or admin work.
Level 2 Functional Skills in English or Maths. Strengthens your core skills and opens more job and training options.
