Free Level 1 Customer Service Course in Nottingham. Classes run at DBC Training Nottingham, with a mix of online study and time at the centre. The course covers the essential skills and knowledge you need to work in customer-facing roles. It takes around 10 hours to complete, making it a focused, practical introduction to the sector. You'll need to be 19 or over, unemployed, and not in full-time education to be eligible for free funding.
Who this course is for
Our Level 1 Award in Customer Service is designed to equip learners with the essential skills and knowledge necessary for success in the customer service sector. Designed to cater to individuals new to the field, this course serves as a springboard for employment readiness and career advancement.
Entry requirements
19+
Unemployed and not in full-time education
A British/EU citizen or have lived in the UK for 3 years or more
What you will learn
You'll learn how to communicate clearly and professionally with customers.
You'll understand what good customer service looks like and why it matters.
You'll learn how to handle customer queries and complaints.
You'll explore how to work as part of a customer service team.
You'll develop an understanding of customer needs and expectations.
How you will learn
This is a blended course. You'll complete some study online, at a time that suits you, and attend sessions at the centre for guided learning and support. Assessment is through a short written or knowledge-based task that checks your understanding of customer service principles. No exams are required.
What you will need to bring
The centre will provide most materials. DBC Training Nottingham will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor. Handle queries for a retailer, utility, or call centre.
Retail Assistant. Serve customers on the shop floor or at a till.
Receptionist. First point of contact in an office or healthcare setting.
Call Centre Agent. Answer inbound calls and resolve customer issues.
Sales Assistant. Support customers and process transactions in a store.
What you could study next
Level 2 Certificate in Customer Service. The natural next step after this level 1 customer service qualification. Goes deeper into handling complex situations and building customer relationships.
Level 2 Diploma in Business Administration. Broadens your skills into office and admin work, useful if you want to move into support or coordinator roles.
Level 2 Functional Skills in English or Maths. Strengthens the core skills many employers ask for alongside a customer service certificate.
