Free Teamwork in Customer Service Course in Nottingham. Classes run at DBC Training Nottingham, full-time during the day. This level 1 teamwork in customer service course takes around 5 hours to complete. You'll build the foundational skills needed to work effectively in a customer service team. The course is open to adults who are unemployed and looking for work, are aged 19 or over, and have the right to live and work in the UK.
Who this course is for
Our Level 1 Team Working in Customer Service course is designed to equip learners with the foundational skills and knowledge necessary to excel in customer service roles within a team environment.
Entry requirements
Aged 19+ no maximum age limit
Have the right to live and work in the UK
Have been a British/EU citizen for the last 3 years
To be unemployed and seeking work
What you will learn
You'll learn how to work as part of a customer service team.
You'll develop skills for communicating with customers and colleagues.
You'll understand your role and responsibilities within a team.
You'll practise handling customer queries and requests in a team setting.
You'll explore how good teamwork contributes to customer satisfaction.
How you will learn
You'll learn in a classroom at DBC Training Nottingham, guided by a tutor. Learning is delivered face-to-face during the day. Assessment is based on the work you complete during the course, covering the knowledge and skills set out in the Level 1 Teamwork in Customer Service Qualification.
What you will need to bring
The centre will provide most materials. DBC Training Nottingham will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor. Handling customer queries by phone, email, or in person.
Retail Sales Assistant. Serving customers and supporting the shop floor team.
Call Centre Agent. Taking inbound calls and resolving customer issues.
Receptionist. Welcoming visitors and supporting front-of-house operations.
Contact Centre Operative. Managing customer contact across multiple channels.
What you could study next
Level 2 Certificate in Customer Service. Builds on your Level 1 skills and is recognised by employers for customer-facing roles.
Level 2 Diploma in Business Administration. Broadens your options into office and admin work.
Level 2 Award in Retail Skills. A natural step if you want to move into retail or sales environments.
