Free Teamwork in Customer Service Course in Derby. Classes run at DBC Training Derby, full-time during the day. This free teamwork in customer service course is open to adults aged 19 or over who are unemployed and looking for work. You'll learn the foundational skills needed to work effectively in a customer service team. The course takes around 5 hours to complete. It covers how to communicate with colleagues, support customers, and contribute to a team environment.
Who this course is for
Our Level 1 Team Working in Customer Service course is designed to equip learners with the foundational skills and knowledge necessary to excel in customer service roles within a team environment.
Entry requirements
Aged 19+ no maximum age limit
Have the right to live and work in the UK
Have been a British/EU citizen for the last 3 years
To be unemployed and seeking work
What you will learn
You'll understand how teamwork supports good customer service.
You'll learn how to communicate clearly with colleagues and customers.
You'll develop skills for working as part of a customer service team.
You'll explore your own role and responsibilities within a team.
You'll practise approaches to handling customer needs alongside others.
How you will learn
You'll learn through tutor-led sessions in the classroom at DBC Training Derby. Learning is delivered face to face, with guidance and support from your tutor throughout. Assessment is based on the work you complete during the course.
What you will need to bring
The centre will provide most materials. DBC Training Derby will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handle customer queries in a contact centre or shop
Retail Assistant: serve customers and support the sales floor team
Call Centre Agent: respond to inbound calls and resolve customer issues
Receptionist: greet visitors and support front-of-house customer service
Sales Assistant: assist customers and work as part of a retail team
What you could study next
Level 2 Certificate in Customer Service: builds on Level 1 and covers more advanced customer handling skills.
Level 2 Diploma in Business Administration: useful if you want to move into office or admin roles.
Level 2 Award in Retail Skills: a next step if you're heading into a retail customer service role.
