Free Level 1 Customer Service Course in Chesterfield. Classes run at DBC Training Chesterfield, with a mix of online study and time at the centre. The course takes around 10 hours to complete. You'll cover the skills and knowledge employers look for in customer-facing roles, from communication to handling queries professionally. This free customer service course for adults is open to people aged 19 or over who are unemployed and not in full-time education. You'll need to be a British or EU citizen, or have lived in the UK for three or more years.
Who this course is for
Our Level 1 Award in Customer Service is designed to equip learners with the essential skills and knowledge necessary for success in the customer service sector. Designed to cater to individuals new to the field, this course serves as a springboard for employment readiness and career advancement.
Entry requirements
19+
Unemployed and not in full-time education
A British/EU citizen or have lived in the UK for 3 years or more
What you will learn
You'll understand what good customer service looks like in practice.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle customer queries and complaints.
You'll develop awareness of how your behaviour affects the customer experience.
You'll learn about the importance of teamwork in a customer service environment.
How you will learn
Learning is blended, combining online study with attendance at the centre. You'll work through course materials digitally and attend sessions in person to put your knowledge into practice. Assessment is based on your knowledge and understanding of customer service principles, completed as part of the course.
What you will need to bring
The centre will provide most materials. DBC Training Chesterfield will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling queries by phone, email, or in person
Retail Assistant: serving customers on the shop floor
Call Centre Agent: supporting customers in a contact centre
Receptionist: first point of contact in an office or business
Sales Assistant: helping customers find products and make purchases
What you could study next
Level 2 Certificate in Customer Service: builds on this Award with broader skills for more senior customer-facing roles.
Level 2 Functional Skills English: strengthens written and spoken communication, useful in any customer service role.
Level 2 Business Administration Certificate: opens doors to office and admin roles alongside customer service work.
