Free Level 1 Customer Service Training Online – Qdos Training
CostFREE
Duration1 month
LevelLevel 1
DeliveryOnline
StartFlexible
Awarding body
About this course
Free Level 1 Customer Service Course. Study online at your own pace. The course takes around one month to complete, so you can fit it around work, family, or other commitments. There are no prior qualifications needed to start. You'll cover the core skills employers look for in customer-facing roles, from communication to handling queries professionally. This free customer service course for adults is a practical way to gain a recognised customer service qualification without attending a classroom.
Who this course is for
This qualification is suitable for learners aged 19 and above.
Entry requirements
There are no specific recommended prior learning requirements for this qualification.
What you will learn
You'll understand what good customer service looks like in different settings.
You'll learn how to communicate clearly and professionally with customers.
You'll develop skills for handling customer queries and complaints.
You'll explore how to work as part of a customer service team.
You'll learn how to follow organisational procedures in a customer service role.
How you will learn
You'll study entirely online, working through course materials at your own pace. Assessment is through written assignments or portfolio evidence that you submit online. There are no exams to sit in person. You'll complete tasks that show your understanding of customer service skills and knowledge.
What you will need to bring
The centre will provide most materials. Qdos Training will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor. Handle enquiries for a business or organisation.
Call Centre Agent. Support customers by phone or online chat.
Retail Assistant. Serve customers on the shop floor or at a till.
Receptionist. First point of contact in an office or public-facing setting.
Sales Assistant. Help customers find products and complete purchases.
Help Desk Operator. Resolve customer issues in a support environment.
What you could study next
Level 2 Certificate in Customer Service. Builds on Level 1 and is recognised for more senior customer-facing roles.
Level 2 Diploma in Business Administration. Useful if you want to move into office or admin work alongside customer service.
Level 3 Certificate in Customer Service. Suited to those moving toward team leader or supervisory roles in customer service.
