Free Level 1 Customer Service Training Online – Qdos Training
CostFREE
Duration1 month
LevelLevel 1
DeliveryOnline
StartFlexible
Awarding body
About this course
Free Level 1 Customer Service Course. Study online at your own pace. There are no prior qualifications needed to start. The course takes around one month to complete and fits around your existing commitments. You'll cover the principles of customer service, including how to communicate with customers and meet their needs. This free customer service course is open to adults aged 19 or over. It gives you a recognised customer service qualification to show employers.
Who this course is for
This qualification is suitable for learners aged 19 and above.
Entry requirements
There are no specific recommended prior learning requirements for this qualification.
What you will learn
You'll understand what good customer service looks like and why it matters.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle customer queries and complaints.
You'll recognise the importance of meeting customer needs and expectations.
You'll understand your responsibilities when working in a customer-facing role.
How you will learn
You study entirely online, working through course materials at your own pace. Assessment is through written questions or short tasks completed online. You submit your work digitally. There are no exams to attend in person. Qdos Training will confirm the exact assessment format before you begin.
What you will need to bring
The centre will provide most materials. Qdos Training will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor. Handle queries by phone, email, or chat.
Retail Assistant. Serve customers on the shop floor or at a till.
Call Centre Agent. Support customers in an inbound or outbound team.
Receptionist. First point of contact in an office or business.
Sales Assistant. Help customers find products and complete purchases.
Admin Assistant. Support a team with customer-facing admin tasks.
What you could study next
Level 2 Certificate in Customer Service. Builds on this qualification and covers more complex customer interactions. A stronger signal to employers hiring for customer service roles.
Level 2 Functional Skills English. Useful if you want to strengthen your written communication for customer-facing work.
Level 3 Diploma in Customer Service. Suitable if you move into a team leader or supervisory role and want a higher-level customer service qualification.
