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Free Level 1 Customer Service Training in Redcar – Triage Redcar

CostFREE
Duration4 days
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modePart-time
AttendanceDaytime
Awarding bodyIndustry Certifications Qualifications awarding body
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About this course

Free Level 1 Customer Service Course in Redcar. Classes run at Triage Redcar, part-time during the day. The course runs over 4 days, so it fits around other commitments. You'll cover the principles of customer service, building the knowledge employers look for in customer-facing roles. It's a solid starting point if you're working toward a customer service qualification or looking to move into a customer service advisor role.

Who this course is for

This qualification has been designed for learners who wish to develop skills and knowledge in Customer Service at Level 1. The primary purpose of the qualification is to prepare for further learning. However, employers can also rely on the knowledge provided as meeting nationally recognised standards for Customer Service at this level and as such the sub-purpose is to develop knowledge and/or skills in this subject area.

What you will learn

  • You'll learn the principles of good customer service and why they matter to employers.
  • You'll understand how to communicate clearly and professionally with customers.
  • You'll explore how to handle customer queries and complaints effectively.
  • You'll learn about the importance of a positive customer experience.
  • You'll understand the standards expected in customer-facing workplaces.

How you will learn

Learning takes place in the classroom at Triage Redcar over 4 days. You'll take part in tutor-led sessions and activities that cover the core principles of customer service. Assessment is knowledge-based, testing your understanding of the subject.

What you will need to bring

The centre will provide most materials. Triage Redcar will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling queries and supporting customers day to day.
  • Retail Sales Assistant: serving customers on the shop floor.
  • Call Centre Agent: taking inbound calls and resolving customer issues.
  • Receptionist: first point of contact in an office or business.
  • Hospitality Assistant: customer-facing work in hotels, cafes, or venues.

What you could study next

After this Level 1 Award, you could move on to a Level 2 Certificate or Diploma in Customer Service, which goes deeper into customer service practice and is well regarded by employers. From there, a Level 3 qualification in customer service or business administration opens doors to team leader and supervisory roles.

Apply on triage.net →
Apply now →

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