Free Level 1 Customer Service Course in Northallerton. Classes run at Triage Northallerton, part-time over 4 days during the day. The course covers the knowledge and skills that employers look for in customer service roles. It suits anyone who wants to build a solid foundation before moving into work or further training. You'll study what good customer service looks like, how to communicate with customers, and how to handle different situations. This free customer service course for adults is a practical starting point for a customer service qualification.
Who this course is for
This qualification has been designed for learners who wish to develop skills and knowledge in Customer Service at Level 1. The primary purpose of the qualification is to prepare for further learning. However, employers can also rely on the knowledge provided as meeting nationally recognised standards for Customer Service at this level and as such the sub-purpose is to develop knowledge and/or skills in this subject area.
What you will learn
You'll understand what good customer service looks like in practice.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle customer queries and complaints.
You'll identify the standards and behaviours employers expect in customer-facing roles.
You'll develop awareness of how different situations require different approaches.
How you will learn
Learning takes place in the classroom at Triage Northallerton. You'll take part in taught sessions and activities over the 4 days. Assessment is based on your knowledge and understanding of customer service principles. The centre will confirm the exact assessment format before you start.
What you will need to bring
The centre will provide most materials. Triage Northallerton will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling customer queries by phone, email, or in person
Retail Sales Assistant: serving customers on the shop floor
Receptionist: first point of contact in an office or business
Call Centre Agent: taking inbound calls and resolving customer issues
Hospitality Assistant: customer-facing work in hotels, cafes, or restaurants
What you could study next
Level 2 Certificate in Customer Service: builds on Level 1 and is recognised by employers for customer-facing roles.
Level 2 Diploma in Business Administration: broadens your skills if you want to work in an office environment.
Level 2 Functional Skills in English or Maths: supports applications for jobs or further training where employers ask for GCSE-equivalent qualifications.
