Free Level 1 Customer Service Course in Northallerton. Classes run at Northallerton Adult Education, part-time during the day. The course runs over 4 hours and fits around other commitments. You'll develop your understanding of how to listen to customers and solve their problems effectively. This free customer service course for adults is a City and Guilds customer service qualification that employers recognise when hiring for customer-facing roles.
Who this course is for
This qualification is aimed at learners who are looking to expand their knowledge in this area as an addional qualification to support their role listening to customers and solving problems.
Entry requirements
To be eligible for funding for courses you must be over 19 years of age as at 31st August in the current academic year and not be an apprentice,further eligibility may be linked to where you live and your individual income.
What you will learn
You'll learn how to listen to customers and understand their needs.
You'll practise handling customer problems and finding solutions.
You'll develop your communication skills in customer-facing situations.
You'll explore what good customer service looks like in practice.
You'll build your understanding of how to represent an organisation professionally.
How you will learn
Classes are delivered face-to-face at Northallerton Adult Education. You'll take part in tutor-led sessions and practical activities covering customer service skills. Assessment is based on the work you complete during the course. There are no formal written exams.
What you will need to bring
The centre will provide most materials. Northallerton Adult Education will confirm anything else you need before you start.
Where next
Jobs you could do
Customer service advisor: handle enquiries and support customers day to day.
Receptionist: first point of contact in offices, clinics, or hotels.
Retail assistant: serve customers and manage transactions in a shop.
Call centre agent: respond to customer calls and resolve issues.
Sales assistant: advise customers and support purchases in store.
What you could study next
Level 2 Award or Certificate in Customer Service (City and Guilds) - the next step up, covering more complex customer service skills and situations.
Level 2 Diploma in Business Administration - broadens your skills for office and admin roles.
Level 2 Functional Skills in English or Maths - supports applications where employers ask for GCSE-equivalent qualifications.
