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Free Level 1 Customer Service Training in Catterick Garrison – Catterick Library & Information Centre – Evening

CostFREE
Duration4 hours
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modePart-time
AttendanceEvening
Awarding bodyCity & Guilds awarding body
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About this course

Free Level 1 Customer Service Course in Catterick Garrison. Evening classes run at Catterick Library & Information Centre, so you can fit study around your existing commitments. The course runs over 4 hours part-time. You'll build practical knowledge in listening to customers and solving problems, skills that support you in any customer-facing role. This free customer service course for adults is open to learners aged 19 or over who meet the funding eligibility criteria.

Who this course is for

This qualification is aimed at learners who are looking to expand their knowledge in this area as an addional qualification to support their role listening to customers and solving problems.

Entry requirements

To be eligible for funding for courses you must be over 19 years of age as at 31st August in the current academic year and not be an apprentice,further eligibility may be linked to where you live and your individual income.

What you will learn

  • You'll develop techniques for listening to customers effectively.
  • You'll learn how to identify and solve common customer problems.
  • You'll understand what good customer service looks like in practice.
  • You'll explore how to communicate clearly and professionally with customers.
  • You'll recognise how your behaviour and attitude affect the customer experience.

How you will learn

Classes are delivered face-to-face at Catterick Library & Information Centre during evening sessions. You'll take part in practical activities and discussions based on real customer service situations. Assessment is through the City and Guilds framework for this Award, which includes knowledge-based tasks completed during the course.

What you will need to bring

The centre will provide most materials. Catterick Library & Information Centre will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling enquiries and resolving issues for customers
  • Retail Assistant: serving customers on the shop floor or at a till
  • Call Centre Agent: supporting customers by phone or online chat
  • Receptionist: welcoming visitors and managing front-of-house queries
  • Sales Assistant: advising customers and processing transactions in store

What you could study next

Once you have your Level 1 customer service qualification, you could move on to a Level 2 Certificate or Diploma in Customer Service to deepen your skills and strengthen your CV. From there, a Level 3 qualification in Customer Service or Business Administration can open doors to team leader and supervisory roles.

Apply on northyorks.gov.uk →
Apply now →

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