Free Level 1 Customer Service Course in Northallerton. Evening customer service classes run at Richmond Adult Learning and Skills Service, part-time and classroom based. This is a free customer service course for adults aged 19 or over who meet the funding eligibility criteria. The course runs over 4 hours in total. You'll build your understanding of how to listen to customers and solve their problems, supporting the work you already do or want to do. This level 1 customer service qualification is awarded by City and Guilds.
Who this course is for
This qualification is aimed at learners who are looking to expand their knowledge in this area as an addional qualification to support their role listening to customers and solving problems.
Entry requirements
To be eligible for funding for courses you must be over 19 years of age as at 31st August in the current academic year and not be an apprentice,further eligibility may be linked to where you live and your individual income.
What you will learn
You'll learn how to listen to customers and understand their needs.
You'll explore techniques for solving customer problems effectively.
You'll understand what good customer service looks like in practice.
You'll develop your knowledge of how to handle difficult situations with customers.
You'll learn how to communicate clearly and professionally with customers.
How you will learn
You'll learn through classroom-based sessions in the evening. Learning is interactive and tutor-led. Assessment is based on your knowledge and understanding of customer service, completed as part of the course. Your tutor will guide you through the material and check your progress as you go.
What you will need to bring
The centre will provide most materials. Richmond Adult Learning and Skills Service will confirm anything else you need before you start.
Where next
Jobs you could do
Customer service advisor: handling enquiries and resolving customer issues
Retail assistant: serving customers on the shop floor or at a till
Call centre agent: supporting customers by phone or online chat
Receptionist: first point of contact in an office or public-facing setting
Sales assistant: helping customers find products and make purchases
What you could study next
Level 2 Certificate in Customer Service (City and Guilds) - the next step up, covering more complex customer service skills and recognised by employers in customer-facing roles.
Level 2 Functional Skills in English - useful if you want to strengthen your written and spoken communication for customer service work.
Level 2 Business Administration Certificate - broadens your skills if you want to move into office or admin roles.
